Device is offline

In case the device is offline:

  1. Change OBRM logs to the DEBUG level.

  2. Check the log file RemoteControl_SAgent.Service_v6.[X].log for errors on establishing the remote control connection.

Often, RC port 4849 is blocked by the firewall or antivirus, so you should whitelist the outbound traffic to the following server – rc.managedoffsitebackup.net, – on ports 4849, 80, 443.

Additionally, try to go the Remote Control Host.

Bare-metal backup installation

Bare-metal download and installation may take time depending on the network bandwidth and the network route to the server.

To check the status of the download:

  1. Press Win+R, enter perfmon /res, and then click OK.

  2. On the Network tab, click powershell.exe, and then click Network Activity.

  3. See the Receive column.

In case there’s no network activity in the Receive column, check the log file InstallBareMetall.log at C:\ProgramData\Online Backup and Recovery Manager\Logs.

The successful log entry looks as follows:

2/9/2017 4:06:23 PM INFO - CommandId: e36b460f-3979-434e-8702-e9ca17e66798
2/9/2017 4:06:23 PM INFO - bareMetalInstallerUrl: http://my.managedoffsitebackup.net/downloads/BareMetal-Setup.exe
2/9/2017 4:06:23 PM INFO - \$installerPath: C:\Windows\TEMP\e36b460f-3979-434e-8702-e9ca17e66798\BareMetal-Setup.exe
2/9/2017 4:06:23 PM INFO - Start downloading BareMetal installer from: http://my.managedoffsitebackup.net/downloads/BareMetal-Setup.exe
2/9/2017 4:25:46 PM INFO - Complete downloading BareMetal installer from: http://my.managedoffsitebackup.net/downloads/BareMetal-Setup.exe
2/9/2017 4:25:46 PM INFO - Start BareMetal installation from C:\Windows\TEMP\e36b460f-3979-434e-8702-e9ca17e66798\BareMetal-Setup.exe
2/9/2017 4:25:47 PM INFO - Installation does not exist, run install with arguments /quiet
2/9/2017 4:29:33 PM INFO - Complete BareMetal installation from C:\Windows\TEMP\e36b460f-3979-434e-8702-e9ca17e66798\BareMetal-Setup.exe

In case Baremetal Backup doesn’t show, and InstallBareMetall.log ends with Complete BareMetal installation from C:\Windows\TEMP\e36b460f-3979-434e-8702-e9ca17e66798\BareMetal-Setup.exe:

  1. Go to C:\Windows\TEMP, and sort files by Date Modified.

    The recently created files beginning with PRM_ are the logs of the bare-metal backup module installation.

  2. Open the logs and inspect them for any installation errors.

    If any, report the issue to the Infrascale Support.

  3. After the bare-metal backup module is installed successfully, Baremetal Backup option will show.

Upload speed of bare-metal images

As the scheduled backup starts under NT AUTHORITY\SYSTEM account, the OBRM backup progress doesn’t appear on the backed up machine. In case the current transfer speed is of concern, you can check it using the Resource Monitor:

  1. Press Win+R, enter perfmon /res, and then click OK.

  2. On the Network tab, click SAgent.Service.exe, and then click Network Activity.

  3. See the Send column.