Does the Disaster Recovery backup agent need to run as the domain admin?

The Backup Agent does not have to be run as a System or Domain Admin on your end machine, however you do need to make sure the agent will have sufficient access to the files it needs to back up, otherwise you will get “Access Denied” errors or warnings in the message logs of the backup.

There are two options for successful backups:

  • Run the agent as an admin (easiest)

  • Create a specific user that will give the CFA needed access for the backups.

    This may take some trial and error by viewing the message logs to make sure there are no files that are denied access, but it is a possibility if you do not wish to have the agent running as an admin.

Are Windows permissions and rights retained when restoring to alternate location?

Windows OS clients (agents) back up permissions, and the backup data will retain the permissions that were set upon backup rather than inherit the restore location’s permissions. This setting can also be disabled by selecting the “Ignore Win32 Attributes” in the file set editor for the desired client on the CFA.


The Linux and Netware clients have different settings and handle permissions/rights differently.
What are the RAID levels in different cloud failover appliances?

By default, each CFA is provisioned with a pre-defined RAID level.

See details.

Why are some backup sets crossed out on the Archive > History subtab?
Some sets of archive jobs are crossed out on the Archive > History subtab.
Archive > History will only cross out an AutoArchiveSet if the disk gets re-formatted. Whether you purge the jobs or format, a new AutoArchiveSet is created.

From a management point of view, we suggest formatting over purging. While both operations will clear the disk, only a format will cross-out or strike-out the volume in Archive > History and this may help you keep track of the disks better.

Some customers prefer to purge and not get the strike-outs. They say they like the historical “picture” they get over time. Others prefer to format each time and be able to see that that archive set is gone and no longer valid.

Jumbo frame MTU support

The highest setting possible for Jumbo Frames is 8900.

Please note that this will work on Nic1, but not on Nic0 (the two interfaces have different e1000 chipsets and also have different feature sets). No errors shown if it does not work when changing MTU size. The MTU value simply goes back to the default on reloading the page if the setting did not take.

If you are currently using Nic0:

  1. Transfer settings from Nic0 to Nic1.
  2. Set your MTU on Nic1.
  3. Enable Nic1.
  4. Disable Nic0.
  5. Submit/Activate configuration changes.
  6. Reboot the CFA to make sure changes apply.
Is data on the cloud failover appliance encrypted?

Data on a local CFA can be optionally encrypted to protect it from being accessed offline.

See details.