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Cloud Backup specification

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Infrascale Cloud Backup allows to automatically back up data from computers, servers and mobile devices; restore the required versions of the backup data; and retain backups for unlimited time.

Backup types

File and folder backup

Backup and recovery of the user files and folders via the file scanner (for regular users) or manual file selection (for advanced users).

Backup retention options:

  • Forever save: Files are never automatically deleted neither from the cloud nor from the device

  • Delete files from the cloud if they are not changed on the local computer for X days

  • Delete files from the cloud if they are deleted from the local computer, after X days

Advanced folder backup

Set different backup retention policies for different folders:

  • Replicate: Data is backed up to the cloud as it is added or changed, and removed from the cloud if it is deleted locally

  • Forever save: Data is never automatically removed from the cloud and from the device

  • Time-limited backup: When data is backed up to the cloud, it is kept only for X days after the last backup before being deleted from the device. This timer resets if a new version of the data is backed up

  • Temporary: Backups are retained temporarily. If the data does not change within the specified number of days, its backups are deleted from the cloud

Microsoft SQL Server backup

Backup and recovery of the Microsoft SQL Server databases.

Supported versions:

  • Microsoft SQL Server 2019

  • Microsoft SQL Server 2017

  • Microsoft SQL Server 2016

  • Microsoft SQL Server 2014

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2008 R2

  • Microsoft SQL Server 2008

Microsoft Exchange Server backup

Backup and recovery of the Microsoft Exchange Server databases.

Supported versions:

  • Microsoft Exchange Server 2019

  • Microsoft Exchange Server 2016

  • Microsoft Exchange Server 2013

  • Microsoft Exchange Server 2010

Network shares, FTP, file systems

  • Support for soft links, hard links and backup from UNC shares

  • Data backup from any file system that supported operating systems can work with

  • Backup from FTP is not supported

  • Backup of encrypted volumes is supported provided that a volume is unlocked (user can access the files on the volume) by the time of the backup

Remote operations

  • Backup configuration

  • Backup start and stop

  • On-device recovery

  • Backup policy management

  • Geolocation

  • Device and system wipe

  • Backup client update

Data considerations

Data storage

Backup data is stored in our cloud on the redundant storage arrays. We provide an option of extra full redundant copy of the data with automated failover to the replica in the event of temporary downtime of the primary storage. Metadata is stored separately on a redundant storage, with regular automated backups. For each stored file, we keep checksums of both the source data and its compressed, encrypted version, to allow data consistency validation.

Data centers

Our cloud uses multiple data centers in the US, and one data center in each of the following: Canada, UK, Germany, Australia, and South Africa.

The data centers are maintained by the top-tier providers with 24×7 video surveillance, biometric access control, and compliance certifications. SOC 1 and SOC 2 reports can be retrieved upon request. The data is encrypted at source, and remains encrypted during the transfer and at rest, with optional encryption passphrase that is never stored on our side.

Data compression

Infrascale Cloud Backup uses data compression to speed up the backup and recovery processes.

OBRM compresses data using Ionic Zip libraries (lossless compression) prior to transfer to the cloud, and decompresses it using Xceed.

The compression rate varies depending on the file type. For example, Microsoft Office files, PDF files, or the like, can be compressed by up to 80%.

Data compression does not affect cloud space used by an account. The system calculates the used space based on the size of the raw (non-compressed) data as it appears on the disk before the backup starts.

Data encryption and account types

Infrascale Cloud Backup allows you to choose from three account types: Regular, UltraSafe, and UltraSafe Max.

Account  → Regular UltraSafe UltraSafe Max
Data encryption AES-256 AES-256 AES-256
Encryption key Stored on Infrascale side, encrypted automatically Stored on Infrascale side, encrypted with your password Stored on your side, encrypted with your password
Data and key access Infrascale can access your data and encryption key Infrascale cannot access your data and encryption key Infrascale cannot access your data and encryption key
Password reset Yes N/A N/A
Desktop app (OBRM) Yes, full-featured Yes, full-featured Yes, full-featured
Mobile app Yes, full-featured Yes, limited use N/A
Web app (Dashboard) Yes, full-featured Yes, limited use N/A

System requirements

  • Processor: 1 GHz or faster

  • Disk space: approx. 40 MB (installation package: approx. 15 MB)

  • Microsoft .NET Framework 4.8 or later (automatically downloaded during the backup agent installation, if needed)

  • Internet connection (broadband is recommended)

Supported operating systems

Server Desktop (32/64-bit) Mobile
Windows Server 2019 Windows 11 Android 8.1 and later
Windows Server 2016 Windows 10 iOS 13.6 and later
Windows Server 2012 R2 Windows 8.1  
Windows Server 2012 Windows 8  
Windows Small Business Server 2011 Windows 7  
Windows Small Business Server 2008 macOS 10.9 and later  


Autotask PSA

  • Automatic ticketing

  • Backup monitoring

Learn more about the Autotask PSA integration.

ConnectWise Automate

  • Backup client mass deployment

  • Backup monitoring

  • Backup policy management

  • Automatic account creation at a company level

  • Asset (Backup & Disaster Recovery appliance) monitoring via configuration items

Learn more about the ConnectWise Automate integration.

ConnectWise Manage

  • Backup monitoring

  • Automatic ticketing

  • Automatic billing

  • Asset (Backup & Disaster Recovery appliance) tracking via configuration items

Learn more about the ConnectWise Manage integration.