Infrascale Cloud Backup allows to automatically back up data from computers, servers and mobile devices; restore the required versions of the backup data; and retain backups for unlimited time.

Backup types

File and Folder backup

Backup and recovery of the user files and folders via the file scanner (for regular users) or manual file selection (for advanced users).

Backup retention options:

  • Forever save: Files are never automatically deleted neither from the cloud nor from the device

  • Delete files from the cloud if they are not changed on the local computer for X days

  • Delete files from the cloud if they are deleted from the local computer, after X days

Advanced Folder backup

Set different backup retention policies for different folders:

  • Replicate: Data is backed up to the cloud as it is added or changed, and removed from the cloud if it is deleted locally
  • Forever save: Data is never automatically removed from the cloud and from the device
  • Time-limited backup: When data is backed up to the cloud, it is kept only for X days after the last backup before being deleted from the device. This timer resets if a new version of the data is backed up
  • Temporary: Backups are retained temporarily. If the data does not change within the specified number of days, its backups are deleted from the cloud

Microsoft SQL Server backup

Backup and recovery of the Microsoft SQL Server databases.

Supported versions:
  • Microsoft SQL Server 2017
  • Microsoft SQL Server 2016
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

Microsoft Exchange Server backup

Backup and recovery of the Microsoft Exchange Server databases.

Supported versions:
  • Microsoft Exchange Server 2019 (coming soon)
  • Microsoft Exchange Server 2016
  • Microsoft Exchange Server 2013
  • Microsoft Exchange Server 2010

Bare-metal backup

Backup and recovery of Microsoft Windows in a way that allows to restore it to a computer with a bare-metal (empty) disk drive.

  • Restore to a different computer
  • Restore using CD/DVD/USB recovery media
  • StorageCraft ShadowProtect v5 as an alternative to the Bare Metal backup

Network shares, FTP, file systems

  • Support for soft links, hard links and backup from UNC shares

  • Data backup from any file system that supported operating systems can work with

  • Backup from FTP is not supported

  • Backup of encrypted volumes is supported provided that a volume is unlocked (user can access the files on the volume) by the time of the backup

Remote operations

  • Backup configuration
  • Backup start/stop
  • On-device recovery
  • Backup policy management
  • Geolocation
  • Device/system wipe
  • Backup client update

Data considerations

Data storage

Backup data can be stored either in our cloud, or in a public cloud (AWS, GCP, Microsoft Azure), or in a custom datacenter.

  • As regards our cloud, backup data is stored on the redundant storage arrays. We provide an option of extra full redundant copy of the data with automated failover to the replica in the event of temporary downtime of the primary storage. Metadata is stored separately on a redundant storage, with regular automated backups. For each stored file, we keep checksums of both the source data and its compressed, encrypted version, to allow data consistency validation.

  • As regards a public cloud, the technologies of the cloud are used.

  • As regards a custom datacenter, physical level of redundancy is on the customer, whereas logical checks are handled by our software. In case of an accident that resulted in the data loss, we can restore the dataset by re-uploading the affected data chunks to the cloud.

Datacenters

Our cloud uses multiple datacenters in US, and one datacenter in each of the following: Canada, UK, Germany, Australia, and South Africa.

The datacenters are maintained by the top-tier providers with 24x7 video surveillance, biometric access control, and compliance certifications. SOC 1 and SOC 2 reports can be retrieved upon request. The data is encrypted at source, and remains encrypted during the transfer and at rest, with optional encryption passphrase that is never stored on our side.

Data compression

Infrascale Cloud Backup uses data compression to speed up the backup and recovery processes.

OBRM compresses data using Ionic Zip libraries (lossless compression) prior to transfer to the cloud, and decompresses it using Xceed.

The compression rate varies depending on the file type. For example, Microsoft Office files, PDF files, or the like, can be compressed by up to 80%.

Data compression does not affect cloud space used by an account. The system calculates the used space based on the size of the raw (uncompressed) data as it appears on the disk before the backup starts.

Data encryption and account types

Infrascale Cloud Backup allows you to choose from three account types: Regular, UltraSafe, and UltraSafe Max. Below are the key differences between those.

  Regular account UltraSafe account UltraSafe Max account
Data encryption AES-256 HIPAA-compliant HIPAA-compliant
Encryption key Stored on our side, encrypted automatically Stored on our side, encrypted with your password Stored on your side, encrypted with your password
Data/key access We can access your data and encryption key We cannot access your data, but can access encryption key We cannot access your data and encryption key
Password reset Yes N/A N/A
Desktop app (OBRM) Yes, full-featured Yes, full-featured Yes, full-featured
Mobile app Yes, full-featured Yes, limited use N/A
Web app (Dashboard) Yes, full-featured Yes, limited use N/A

System requirements

  • Processor: 1 GHz or faster
  • Disk space: 40 MB (backup client installation package: 14 MB)
  • Microsoft .NET Framework 4.5 or later (automatically downloaded during the backup client installation, if needed)
  • Internet connection (broadband is recommended)

Supported operating systems

Server Desktop (32/64-bit) Mobile
Windows Server 2019 Windows 10 Android 5.0+
Windows Server 2016 Windows 8.1 iOS 8.0+
Windows Server 2012 R2 Windows 8  
Windows Server 2012 Windows 7  
Windows Server 2008 R2 Windows Vista SP2  
Windows Server 2008 macOS 10.8+  
Windows Small Business Server 2011    
Windows Small Business Server 2008    

Data Protection Server

Designed for enterprises, government agencies and MSPs that want to back up data using the cloud-based architecture, DPS empowers organizations to use their own cloud for data protection services, while meeting all security, legal, and compliance policies. It is the best of both worlds: cloud backup with in-house compliant infrastructure.

With DPS, data and metadata never leave your premises while authentication, monitoring and other services are provided centrally by us.

DPS can be rolled out on a hardware server, or on a VM on any server or public cloud including GCP, Amazon Cloud or Azure Cloud.

Private clouds can be deployed using a single server. For the larger deployments, we separate the database server and the application/storage server.

See also

Learn more about the Data Protection Server.

Integrations

Autotask PSA

  • Automatic ticketing
  • Backup monitoring

See also

Learn more about the Autotask PSA integration.

ConnectWise Automate

  • Backup client mass deployment
  • Backup monitoring
  • Backup policy management
  • Automatic account creation at a company level
  • Asset (CFA) monitoring via configuration items

See also

Learn more about the ConnectWise Automate integration.

ConnectWise Manage

  • Backup monitoring
  • Automatic ticketing
  • Automatic billing
  • Asset (CFA) tracking via configuration items

See also

Learn more about the ConnectWise Manage integration.

Compliance

Documentation