Infrascale Backup & Disaster Recovery allows you to:
-
automatically back up data from computers and servers;
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restore the required versions of the backup data;
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retain backups for unlimited time; and
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boot Disaster Recovery (DR) image and virtual machine (VM) backups as VMs running on the Cloud Failover Appliance (CFA).
Specifications of physical Cloud Failover Appliances
Supported models, available for purchase
Desktop models
Model  → | 970 | 980 |
---|---|---|
Architecture | Â | Â |
CPU | Intel Core i3-9100 @ 3.6Â GHz (4 cores) | Intel Core i5-9400 @ 2.9Â GHz (6 cores) |
CPU upgrade | N/A | N/A |
RAM | 16Â GB, DDR4, ECC | 32Â GB, DDR4, ECC |
RAM upgrade | N/A | N/A |
Catalog storage | 240Â GB, SSD | 240Â GB, SSD |
Data storage | 2Â TB @ 7200Â rpm, HDD / 4Â TB @ 7200Â rpm, HDD | 6Â TB @ 7200Â rpm, HDD |
Usable storage | 2Â TB / 4Â TB | 6Â TB |
RAID level | 1 | 1 |
How-swap drive bays | 2 | 2 |
Ethernet | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI |
Cooling | 1 × CPU fan @ 600 rpm; 1 × chassis fan @ 1900 rpm | 1 × CPU fan @ 600 rpm; 1 × chassis fan @ 1900 rpm |
Physical specs | Â | Â |
Width | 10Â in. | 10Â in. |
Depth | 5.5Â in. | 5.5Â in. |
Height | 7.1Â in. | 7.1Â in. |
Weight | 7Â lb. | 7Â lb. |
Power | Â | Â |
Power supply unit | 1 × 250 W | 1 × 250 W |
Voltage | 100–240 V | 100–240 V |
Frequency | 50–60 Hz | 50–60 Hz |
Rack-mount models
Model  → | 1270 | 1280 | 1580 | 1780 | 1880 | 2750 | 4550 |
---|---|---|---|---|---|---|---|
Architecture | Â | Â | Â | Â | Â | Â | Â |
CPU | Intel Core i3-9100 @ 3.6Â GHz (4 cores) | Intel Core i5-9400 @ 2.9Â GHz (6 cores) | Intel Xeon Bronze 3206R @ 1.9Â GHz (8 cores) | Intel Xeon Silver 4210R @ 2.4Â GHz (10 cores) | Intel Xeon Gold 5220R @ 2.2Â GHz (24 cores) | Intel Xeon E5-1650 v4 @ 3.6Â GHz (6 cores) | Intel Xeon E5-1660 v4 @ 3.2Â GHz (8 cores) |
CPU upgrade | N/A | N/A | N/A | N/A | N/A | Up to 18 cores @ 2.1Â GHz | Up to 18 cores @ 2.1Â GHz |
RAM | 16Â GB, DDR4, ECC | 32Â GB, DDR4, ECC | 128Â GB, DDR4, ECC | 128Â GB, DDR4, ECC | 256Â GB, DDR4, 2666Â MHz, ECC, REG | 128Â GB, DDR4, ECC | 256Â GB, DDR4, ECC |
RAM upgrade | N/A | N/A | N/A | Up to 256Â GB | Up to 512Â GB | Up to 256Â GB | N/A |
Catalog storage | 240Â GB, SSD | 240Â GB, SSD | 240Â GB, SSD | 240Â GB, SSD | 240Â GB, SSD | 480Â GB, SSD | 960Â GB, SSD |
Data storage | 2 TB @ 7200 rpm, HDD / 4 TB @ 7200 rpm, HDD | 6 TB @ 7200 rpm, HDD | 3.84 TB, SSD / 7.68 TB, SSD | 7.68 TB, SSD | 30.71 TB (6 × 7.68 TB), SSD / 46.08 TB (8 × 7.68 TB), SSD / 61.44 TB (10 × 7.68 TB), SSD | 4 TB @ 7200 rpm, HDD / 6 TB @ 7200 rpm, HDD | 4 TB @ 7200 rpm, HDD / 6 TB @ 7200 rpm, HDD |
Usable storage | 2Â TB / 4Â TB | 6Â TB | 3.84Â TB / 7.68Â TB | 15Â TB | 28.61Â TB / 42.91Â TB / 57.22Â TB | 40Â TB / 60Â TB | 84Â TB / 126Â TB |
RAID level | 1 | 1 | 1 | 10 | 6 | 6 | 6 |
How-swap drive bays | 2 | 2 | 4 | 4 | 10 | 12 | 24 |
Ethernet | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI | 2 × 10 GbE; IPMI | 2 × 10 GbE; IPMI | 2 × 10 GbE; IPMI |
Cooling | 1 × CPU fan @ 1400 rpm; 4 × chassis fan (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) | 1 × CPU fan @ 1400 rpm; 4 × chassis fan (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) | N/A | N/A | N/A | Passive CPU heat sink; 3 × chassis fan @ 2800 rpm | N/A |
Physical specs | Â | Â | Â | Â | Â | Â | Â |
Chassis | 1U | 1U | 1U | 1U | 1U | 2U | 4U |
Width | 17.2Â in. | 17.2Â in. | 17.2Â in. | 17.2Â in. | 17.2Â in. | 17.2Â in. | 17.2Â in. |
Depth | 19.85Â in. | 19.85Â in. | 19.85Â in. | 19.85Â in. | 23.5Â in. | 25.5Â in. | 26Â in. |
Height | 1.7Â in. | 1.7Â in. | 1.7Â in. | 1.7Â in. | 1.7Â in. | 3.5Â in. | 7Â in. |
Weight | 23Â lb. | 23Â lb. | 21Â lb. | 21Â lb. | 27Â lb. | 56Â lb. (without HDDs) | 79Â lb. (without HDDs) |
Power | Â | Â | Â | Â | Â | Â | Â |
Power supply unit | 1 × 350 W | 1 × 350 W | 1 × 350 W | 1 × 350 W | 1 × 500 W | 1 × 480 W | 1 × 600 W |
Voltage | 100–240 V | 100–240 V | 100–240 V | 100–240 V | 100–240 V | 100–240 V | 100–240 V |
Frequency | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz |
Supported models, not available for purchase
Desktop models
Model  → | 950 | 955 | 960 | 965 |
---|---|---|---|---|
End-of-life | Â | Â | Â | Â |
End of sales | Dec 31, 2020 | Dec 31, 2020 | May 31, 2021 | May 31, 2021 |
End of hardware serviceability 1 2 | Dec 31, 2022 | Dec 31, 2022 | Aug 30, 2024 | Aug 30, 2024 |
End of software support 1 | Dec 31, 2023 | Dec 31, 2023 | Dec 31, 2027 | Dec 31, 2027 |
Architecture | Â | Â | Â | Â |
CPU | Intel Core i3 @ 3.7Â GHz (2 cores) | Intel Core i5 @ 3.6Â GHz (4 cores) | Intel Core i3 @ 3.6Â GHz (4 cores) | Intel Core i5 @ 2.8Â GHz (6 cores) |
CPU upgrade | N/A | N/A | N/A | N/A |
RAM | 16Â GB, DDR4, 2133Â MHz | 32Â GB, DDR4, 2133Â MHz | 16Â GB, DDR4, 2666Â MHz | 32Â GB, DDR4, 2666Â MHz |
RAM upgrade | N/A | N/A | N/A | N/A |
Catalog storage | 128Â GB, SSD | 128Â GB, SSD | 256Â GB, SSD | 256Â GB, SSD |
Data storage | 4Â TB @ 5900Â rpm, HDD / 6Â TB @ 7200Â rpm, HDD | 6Â TB @ 7200Â rpm, HDD | 2Â TB @ 7200Â rpm, HDD / 4Â TB @ 7200Â rpm, HDD / 6Â TB @ 7200Â rpm, HDD | 6Â TB @ 7200Â rpm, HDD |
Usable storage | 4Â TB / 6Â TB | 6Â TB | 2Â TB / 4Â TB / 6Â TB | 6Â TB |
RAID level | 1 | 1 | 1 | 1 |
How-swap drive bays | 2 | 2 | 2 | 2 |
Ethernet | 2 × 1 GbE | 2 × 1 GbE | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI |
Cooling | N/A | N/A | 1 × CPU fan @ 600 rpm; 1 × chassis fan @ 1900 rpm | 1 × CPU fan @ 600 rpm; 1 × chassis fan @ 1900 rpm |
Physical specs | Â | Â | Â | Â |
Width | 10Â in. | 10Â in. | 10Â in. | 10Â in. |
Depth | 5.5Â in. | 5.5Â in. | 5.5Â in. | 5.5Â in. |
Height | 7.1Â in. | 7.1Â in. | 7.1Â in. | 7.1Â in. |
Weight | 7Â lb. | 7Â lb. | 7Â lb. | 7Â lb. |
Power | Â | Â | Â | Â |
Power supply unit | 1 × 250 W | 1 × 250 W | 1 × 250 W | 1 × 250 W |
Voltage | 100–240 V | 100–240 V | 100–240 V | 100–240 V |
Frequency | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz |
Rack-mount models
Model  → | 1200 | 1260 | 1265 | 1550 |
---|---|---|---|---|
End-of-life | Â | Â | Â | Â |
End of sales | Jul 1, 2018 | May 31, 2021 | May 31, 2021 | May 31, 2021 |
End of hardware serviceability 1 2 | Dec 31, 2022 | Aug 30, 2024 | Aug 30, 2024 | Aug 30, 2024 |
End of software support 1 | Dec 31, 2023 | Dec 31, 2027 | Dec 31, 2027 | Dec 31, 2027 |
Architecture | Â | Â | Â | Â |
CPU | Intel Core i5 @ 3.5Â GHz (2 cores) | Intel Core i3 @ 3.6Â GHz (4 cores) | Intel Core i5 @ 2.8Â GHz (6 cores) | Intel Xeon E5-1620 v4 @ 3.5Â GHz (4 cores) |
CPU upgrade | N/A | N/A | N/A | Up to 18 cores @ 2.1Â GHz |
RAM | 16Â GB, DDR3, 1600Â MHz | 16Â GB, DDR4, 2666Â MHz | 32Â GB, DDR4, 2666Â MHz | 64Â GB, DDR4, 2133Â MHz, ECC |
RAM upgrade | N/A | N/A | N/A | Up to 256Â GB |
Catalog storage | 120Â GB, SSD | 256Â GB, SSD | 256Â GB, SSD | 240Â GB, SSD |
Data storage | 4Â TB @ 7200Â rpm, HDD | 2Â TB @ 7200Â rpm, HDD / 4Â TB @ 7200Â rpm, HDD / 6Â TB @ 7200Â rpm, HDD | 6Â TB @ 7200Â rpm, HDD | 4Â TB @ 7200Â rpm, HDD / 6Â TB @ 7200Â rpm, HDD |
Usable storage | 4Â TB | 2Â TB / 4Â TB / 6Â TB | 6Â TB | 8Â TB / 12Â TB / 18Â TB |
RAID level | 1 | 1 | 1 | 5 |
How-swap drive bays | 2 | 2 | 2 | 4 |
Ethernet | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI | 2 × 1 GbE; IPMI |
Cooling | N/A | 1 × CPU fan @ 1400 rpm; 4 × chassis fan (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) | 1 × CPU fan @ 1400 rpm; 4 × chassis fan (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) | Passive CPU heat sink; 5 × chassis fan (fan 1 @ 9300 rpm, fan 2 @ 9600 rpm, fan 3 @ 9400 rpm, fan 4 @ 9500 rpm, fan 5 @ 5100 rpm) |
Physical specs | Â | Â | Â | Â |
Chassis | 1U | 1U | 1U | 1U |
Width | 16.8Â in. | 16.8Â in. | 16.8Â in. | 17.2Â in. |
Depth | 22.6Â in. | 22.6Â in. | 22.6Â in. | 19.85Â in. |
Height | 1.7Â in. | 1.7Â in. | 1.7Â in. | 1.7Â in. |
Weight | 27Â lb. | 27Â lb. | 27Â lb. | 42Â lb. (without HDDs) |
Power | Â | Â | Â | Â |
Power supply unit | 1 × 260 W | 1 × 350 W | 1 × 350 W | 1 × 350 W |
Voltage | 100–240 V | 100–240 V | 100–240 V | 100–240 V |
Frequency | 50–60 Hz | 50–60 Hz | 50–60 Hz | 50–60 Hz |
Not supported models, not available for purchase
Desktop models
Model  → | VOLO |
---|---|
End-of-life | Â |
End of sales | Dec 31, 2008 |
End of hardware serviceability 1 2 | Dec 31, 2013 |
End of software support 1 | Dec 31, 2014 |
Architecture | Â |
CPU | N/A |
CPU upgrade | N/A |
RAM | N/A |
RAM upgrade | N/A |
Catalog storage | N/A |
Data storage | N/A |
Usable storage | N/A |
RAID level | N/A |
How-swap drive bays | N/A |
Ethernet | N/A |
Cooling | N/A |
Physical specs | Â |
Width | N/A |
Depth | N/A |
Height | N/A |
Weight | N/A |
Power | Â |
Power supply unit | N/A |
Voltage | N/A |
Frequency | N/A |
Rack-mount models
Model  → | 1000 | 1500 | 2000 | 2500 | 2700 | 4500 | 9500 | Sentio |
---|---|---|---|---|---|---|---|---|
End-of-life | Â | Â | Â | Â | Â | Â | Â | Â |
End of sales | Jul 31, 2014 | Dec 31, 2016 | Dec 31, 2014 | Dec 31, 2012 | Dec 31, 2016 | Dec 31, 2016 | Dec 31, 2014 | Dec 31, 2012 |
End of hardware serviceability 1 2 | Jul 31, 2019 | Dec 31, 2020 | Dec 31, 2019 | Dec 31, 2017 | Dec 31, 2020 | Dec 31, 2020 | Dec 31, 2019 | Dec 31, 2017 |
End of software support 1 | Jul 31, 2020 | Dec 31, 2021 | Dec 31, 2020 | Dec 31, 2018 | Dec 31, 2021 | Dec 31, 2021 | Dec 31, 2020 | Dec 31, 2018 |
Architecture | Â | Â | Â | Â | Â | Â | Â | Â |
CPU | N/A | Intel Xeon E3-1275 @ 3.4Â GHz (4 cores) | N/A | N/A | Intel Xeon E3-1275 v2 @ 3.5Â GHz (4 cores) | Intel Xeon E5620 @ 2.4Â GHz (4 cores) | N/A | N/A |
CPU upgrade | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
RAM | N/A | 16Â GB, DDR3, 1600Â MHz | N/A | N/A | 32Â GB, DDR3, 1600Â MHz, ECC | 32Â GB, DDR3, 1600Â MHz, ECC | N/A | N/A |
RAM upgrade | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Catalog storage | N/A | 180Â GB, SSD | N/A | N/A | 240Â GB, SSD | 480Â GB, SSD | N/A | N/A |
Data storage | N/A | 4Â TB @ 7200Â rpm, HDD | N/A | N/A | 4Â TB @ 7200Â rpm, HDD | 4Â TB @ 7200Â rpm, HDD | N/A | N/A |
Usable storage | N/A | 2Â TB / 8Â TB | N/A | N/A | 12Â TB / 36Â TB | 40Â TB / 80Â TB | N/A | N/A |
RAID level | N/A | 5 | N/A | N/A | 5 / 6 / 10 | 5 / 6 / 10 | N/A | N/A |
How-swap drive bays | N/A | 4 | N/A | N/A | 12 | 24 | N/A | N/A |
Ethernet | N/A | 2 × 1 GbE; IPMI | N/A | N/A | 4 × 1 GbE; IPMI | 6 × 1 GbE; 2 × 10 GbE; IPMI | N/A | N/A |
Cooling | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Physical specs | Â | Â | Â | Â | Â | Â | Â | Â |
Chassis | N/A | 1U | N/A | N/A | 2U | 4U | N/A | N/A |
Width | N/A | 17.2Â in. | N/A | N/A | 17.2Â in. | 17.2Â in. | N/A | N/A |
Depth | N/A | 19.85Â in. | N/A | N/A | 25.5Â in. | 26Â in. | N/A | N/A |
Height | N/A | 1.7Â in. | N/A | N/A | 3.5Â in. | 7Â in. | N/A | N/A |
Weight | N/A | 38Â lb. (without HDDs) | N/A | N/A | 52Â lb. (without HDDs) | 75Â lb. (without HDDs) | N/A | N/A |
Power | Â | Â | Â | Â | Â | Â | Â | Â |
Power supply unit | N/A | 1 × 350 W | N/A | N/A | 1 × 480 W | 1 × 600 W | N/A | N/A |
Voltage | N/A | 100–240 V | N/A | N/A | 100–240 V | 100–240 V | N/A | N/A |
Frequency | N/A | 50–60 Hz | N/A | N/A | 50–60 Hz | 43–63 Hz | N/A | N/A |
Specifications of virtual Cloud Failover Appliances
Requirements for running on third-party hardware
 | Requirement | Notes |
---|---|---|
Supported virtualization platforms | Microsoft Hyper-V 2008 R2–2016; VMware vSphere 6.0 or later | - Nested virtualization must be enabled to support VM booting and boot verification. - While software may run on other virtualization platforms, these are the only directly supported and tested platforms. |
CPU | 4 cores minimum | - 4 cores is the minimum required to support 1 TB of protected data and daily incremental backups. - Increase number of cores for larger data volumes and higher frequency of backups if average CPU load on a VM during backup exceeds 50%. - Increase number of cores to allow boot verification and nested booting—specific to your booting needs, and as configured on the CFA for recovery booting. |
RAM | 16 GB minimum | To manage backups and replication: - 16 GB is the minimum required for 1 TB of protected data. - Add 1 GB of RAM per each 1 TB of the stored data. For example, to protect 10 TB of data, you need 25 GB of RAM. For better performance when booting VMs on the CFA, increase RAM (in addition to minimum requirements for backup storage) commensurate with RAM needs for VMs that will boot nested (for recovery). |
Backup storage | 2 TB minimum (HDD or SSD) | - 2 TB is the minimum required for 1 TB of protected data with daily backups and default settings for one-month retention. - Actual storage requirements depend on the type of backup data, frequency of backups, and retention period. - Storage for one-month retention of backup data can be calculated by formula: 1.5 × Size of DR image, VMware, and Hyper-V backup data + 1.7 × Size of file-level backup data + 2.7 × Size of Microsoft SQL and Exchange database-level backup data See sizing examples for details. |
SSD storage | 64 GB minimum | Regardless of the backup storage, virtual CFA requires 2 GB of SSD storage per each 1 TB of data stored on the backup storage for optimal DDFS performance. Note: If SSD storage is used as the backup storage, this value is additional. |
Virtual CFA software is branded as Infrascale. A white-labeled versions are not available.
Sizing examples
 |  |  |  |  |  |
---|---|---|---|---|---|
Size of data to protect | 1 TB (0.33 TB of DR image/VMware/Hyper-V data + 0.33 TB of files + 0.33 TB of Microsoft SQL/Exchange data) | 2 TB (0.67 TB of DR image/VMware/Hyper-V data + 0.67 TB of files + 0.67 TB of Microsoft SQL/Exchange data) | 3 TB (1 TB of DR image/VMware/Hyper-V data + 1 TB of files + 1 TB of Microsoft SQL/Exchange data) | 5 TB (1.67 TB of DR image/VMware/Hyper-V data + 1.67 TB of files + 1.67 TB of Microsoft SQL/Exchange data) | 10 TB (3.33 TB of DR image/VMware/Hyper-V data + 3.33 TB of files + 3.33 TB of Microsoft SQL/Exchange data) |
Retention period | 1 month | 1 month | 1 month | 1 month | 1 month |
VMs to be booted concurrently (as nested VMs) | 1 (SQL server) | 2 (1 SQL server, 1 web server) | 2 (1 SQL server, 1 web server) | 8 (incl. 1 SQL server, 1 Exchange server, 3 web servers) | 8 (incl. 1 SQL server, 1 Exchange server, 3 web servers) |
 |  |  |  |  |  |
---|---|---|---|---|---|
Required CPU | 6 cores (4 cores for backup + 2 cores for booting) | 8 cores (4 cores for backup + 4 cores for booting) | 10 cores (6 cores for backup + 4 cores for booting) | 20 cores (8 cores for backup + 12 cores for booting) | 28 cores (16 cores for backup + 12 cores for booting) |
Required RAM | 24 GB (16 GB for backup + 8 GB for booting) | 34 GB (18 GB for backup + 16 GB for booting) | 36 GB (20 GB for backup + 16 GB for booting) | 88 GB (24 GB for backup + 64 GB for booting) | 98 GB (34 GB for backup + 64 GB for booting) |
Required backup storage (HDD assumed) | 2 TB (1.5 × 0.33 TB + 1.7 × 0.33 TB + 2.7 × 0.33 TB) | 4 TB (1.5 × 0.67 TB + 1.7 × 0.67 TB + 2.7 × 0.67 TB) | 6 TB (1.5 × 1 TB + 1.7 × 1 TB + 2.7 × 1 TB) | 10 TB (1.5 × 1.67 TB + 1.7 × 1.67 TB + 2.7 × 1.67 TB) | 20 TB (1.5 × 3.33 TB + 1.7 × 3.33 TB + 2.7 × 3.33 TB) |
Required SSD storage | 64 GB | 68 GB | 70 GB | 74 GB | 84 GB |
Deployment and replication configurations
CFA can automatically send data to another location. Secondary CFA is always passive, meaning it accepts the replicated data from the primary CFA, but cannot back up extra endpoints.
 | Primary CFA on-premises, secondary CFA off-premises (in our cloud) | Primary CFA on-premises, secondary CFA off-premises (elsewhere, but not in our cloud) | Standalone primary CFA |
---|---|---|---|
Description | Data is replicated to a secondary CFA in one of our data centers in US, UK, or Canada. This is the default approach. | Data is replicated to a secondary CFA deployed elsewhere | No replication. Data may be taken off-premises by archiving to an external USB disk. |
Locations | US (Utah), UK (Nottingham), Canada (Toronto) | Customer’s choice | N/A |
Ownership and secondary infrastructure management | Us | Customer | N/A |
Seeding | Yes | Yes | N/A |
Cloud boot | Yes | Yes | N/A |
Cloud boot scalability | Dedicated CFA—limited by hardware of the dedicated CFA. Shared virtual environment—limited same as primary CFA, burst is available upon request. | Limited by hardware of the secondary CFA | N/A |
Orchestration and IP restore | Yes | N/A | N/A |
VPN | Yes, managed by us | Yes, managed by customer | N/A |
WAN acceleration | Yes | Yes | N/A |
Redundant network and hardware infrastructure | Yes | N/A | N/A |
Security and disk encryption
Hard disks in the primary CFAs (those located on the customer’s premises) can be encrypted using LUKS,—an industry standard hard disk encryption system built into Linux.
Hard disks in the secondary CFAs (those located in the Infrascale data centers) are encrypted by default using the AES-256 algorithm.
Learn more about the CFA disk encryption.
Transfer of data to the cloud is performed over AES-256-encrypted connection.
Data center security
We use Tier 3 and Tier 4 data centers. These are certified under SAS 70 Type II and SSAE 16, secured with video surveillance 24×7 and biometric access controls to limit physical access to the data center floors. All servers are security-hardened before deployment, patched, protected with antivirus software and firewalls.
Protected environments
VMware, Hyper-V, and physical machines
 | VMware vSphere | Microsoft Hyper-V | Physical machine DR image backup | Physical machine file and folder backup |
---|---|---|---|---|
General info | Â | Â | Â | Â |
Hypervisor version | 6.0 and later 3 | 2008 R2–2019 | N/A | N/A |
Deployment | Without the DR backup agent. VMware VM backups use snapshot functionality. CBT is used. Disk set backup can be configured. Independent persistent disks can be skipped. | With the DR backup agent on hypervisor using Microsoft VSS technology. Microsoft RCT is not supported. | With the DR backup agent | With the DR backup agent |
Backup types | VM image | VM image | DR image | File-level, Microsoft Exchange Server database, Microsoft Exchange Server mailbox, Microsoft SQL Server database |
Backup levels | Full, incremental (synthetic full) | Full, incremental (synthetic full) | Full, incremental (synthetic full) | Full, differential (file-level), incremental |
Bootability | Yes | Yes | Yes | N/A |
Backup | Â | Â | Â | Â |
Windows 4 | Any version supported by hypervisor | Any version supported by hypervisor | Desktop: 7 SP1, 8, 8.1, 10 5 Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019 5 | Desktop: 7 SP1, 8, 8.1, 10 Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019 |
Linux | Any version supported by hypervisor | Any version supported by hypervisor | N/A | N/A |
Unix | Any version supported by hypervisor | Any version supported by hypervisor | N/A | N/A |
Microsoft SQL Server | SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 | SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 | SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 | SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017 |
Microsoft Exchange Server database | Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 | Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 | Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 | Exchange Server 2003, 2007, 2010, 2013, 2016 |
Microsoft Exchange Server mailbox | N/A | N/A | N/A | Exchange Server 2003, 2007, 2010, 2013 |
Boot on CFA | Â | Â | Â | Â |
Windows | Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10Â 6 Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 | Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10Â 6 Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 | Desktop: 7 SP1, 8, 8.1, 10Â 6 Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019Â 7 | N/A |
Linux | CentOS and Red Hat Enterprise Linux 5, 6, 7 Debian 7, 8 Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 16.04, 18.04 Oracle Linux 6.1–6.6, 7.0–7.1 | CentOS and Red Hat Enterprise Linux 5, 6, 7 Debian 7, 8 Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 16.04, 18.04 Oracle Linux 6.1–6.6, 7.0–7.1 | N/A | N/A |
Boot verification | Â | Â | Â | Â |
Windows | With health check | With health check | With health check | N/A |
Linux | Screenshot only | Screenshot only | N/A | N/A |
Restore | Â | Â | Â | Â |
Source | Hypervisor or inside the VM | Hypervisor or inside the VM | Physical machine with the DR backup agent installed | Appliance Network Share |
VMware VMs | Yes, as VM. File-level restore to any client on the CFA, or to the Appliance Network Share either as VM image component files or as files on disks. | File-level restore to any client on the CFA, or to the Appliance Network Share either as VM image component files or files on disks | File-level restore as VM image component files or files on disks | File-level restore as VM image component files or files on disks |
Hyper-V VMs | As VM image component files or files on disks to any running VM | Yes, as VM. File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or files on disks. | File-level restore as VM image component files or files on disks | File-level restore as VM image component files or files on disks |
Windows DR images | Not as VM. File-level restore as DR image component files or files on disks. | Not as VM. File-level restore as DR image component files or files on disks. | Bare-metal restore (except to NVMe drives). File-level restore as DR image component files or files on disks. | File-level restore as DR image component files or files on disks |
Files and folders | File-level restore | File-level restore | File-level restore | File-level restore |
Microsoft SQL Server | N/A | N/A | Database-level restore | File-level restore |
Microsoft Exchange Server databases | N/A | N/A | Database-level restore | File-level restore |
Microsoft Exchange Server mailboxes | N/A | N/A | Mailbox-level restore | N/A |
For browsing and restoring, Infrascale Backup & Disaster Recovery supports ext2, ext3, ext4, XFS, Btrfs, FAT16, FAT32, NTFS, UFS, HFS, HFS+, JFS, ReiserFS, MINIX (1.0, 2.0, 3), exFAT, NILFS2, and F2FS file systems on both MBR and GPT partitions, on the software or hardware RAIDs, or on the dynamic disks in Windows. ZFS was not tested. Windows Storage Spaces, Reiser4, and ReFS are not supported for browsing and restoring.
Virtual machines in Xen environments
Backup of a VM running on Citrix XenDesktop or XenServer can be performed with the DR backup agent installed in the VM. Boot on CFA or restore to a Xen environment of a DR image backup is not supported.
Citrix NetScaler VPX CFAs running on VMware or Hyper-V can be backed up and restored. Boot is not supported at the moment.
Backup schedules
Schedules support monthly, weekly, daily, hourly, by day of week with per-minute granularity backups.
Backup data retention
For backups of VMware and Hyper-V VMs, you can set retention to keep all backups up to 14 days, one per day up to 14 weeks, one per week up to 1 year, one per month forever.
For file and folder and DR image backups of physical machines, you can set for how long to keep full, differential, and incremental backups.
Backup retention is set separately for primary and secondary CFAs.
Learn more about backup data retention.
Monitoring and reporting
CFA sends alerts and reports via email about the following events:
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Backup and restore: VM automatic registration report, job success or failure, lack of job progress, daily and weekly summary
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Security audit: User login notification and daily summary
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System: New update available and system settings were changed
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Replication: Failure, communication failure, summary report
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License: Communication failure, violation, license warning
In the Infrascale Dashboard, there is a backup monitoring section for all CFAs of the account with email notification and integration with ConnectWise Manage and Autotask PSA.
Integrations
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ConnectWise Manage (billing, ticketing, Dashboard embedding, asset (CFA) tracking)
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Autotask PSA (ticketing)
Deduplication file system
We use proprietary technology called deduplication file system (DDFS). All data is split in 64K-blocks, and only one unique instance of each block is stored on disk. We calculate the number of all instances in the entire stored data per each block.
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Unless there is an active, previously signed support contract. ↩ ↩2 ↩3 ↩4 ↩5 ↩6 ↩7 ↩8
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Hardware support may be limited if replacement parts are not commercially available. ↩ ↩2 ↩3 ↩4
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Backup of VMware VMs with NVMe controllers is not supported. ↩
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Operation in the environments with ODX enabled was not tested. ↩
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DR image backup does not support Storage Spaces, ODX-capable devices, and software-based RAID 5 arrays. ↩ ↩2
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CFA does not support booting of VMs that run 32-bit version of Windows 10 and are set up to use UEFI. ↩ ↩2 ↩3
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Hyper-V host boot is not available. ↩