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    Backup & Disaster Recovery specification

    • Summary:Key aspects and core features of Backup & Disaster Recovery.
    • 21 min read
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    Infrascale Backup & Disaster Recovery allows you to:

    • automatically back up data from computers and servers;

    • restore the required versions of the backup data;

    • retain backups for unlimited time; and

    • boot DR image and VM backups as VMs running on the Cloud Failover Appliance (CFA).

    Specifications of physical Cloud Failover Appliances

    Supported models, available for purchase

    Desktop models

    Model  → 970 980
    Architecture    
    CPU Intel Core i3-9100 @ 3.6 GHz, 4 cores Intel Core i5-9400 @ 2.9 GHz, 6 cores
    CPU upgrade N/A N/A
    RAM 16 GB, DDR4, ECC 32 GB, DDR4, ECC
    RAM upgrade N/A N/A
    Catalog 240 GB, SSD 240 GB, SSD
    Storage 2 TB / 4 TB @ 7200 rpm, HDD 6 TB @ 7200 rpm, HDD
    Usable storage 2 TB / 4 TB 6 TB
    RAID level RAID 1 RAID 1
    Hot-swap drive bays 2 2
    Ethernet 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI
    Cooling 1 CPU fan @ 600 rpm, 1 chassis fan @ 1900 rpm 1 CPU fan @ 600 rpm, 1 chassis fan @ 1900 rpm
    Physical specs    
    Form factor Desktop NAS Desktop NAS
    Width × depth × height (in.) 10 × 5.5 × 7.1 10 × 5.5 × 7.1
    Weight (lb.) 7 7
    Power    
    Power supply unit 1 × 250 W 1 × 250 W
    Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz

    Rack-mounted models

    Model  → 1270 1280 1580 1780 1880 2750 4550
    Architecture              
    CPU Intel Core i3-9100 @ 3.6 GHz, 4 cores Intel Core i5-9400 @ 2.9 GHz, 6 cores Intel Xeon Bronze 3206R @ 1.9 GHz, 8 cores Intel Xeon Silver 4210R @ 2.4 GHz, 10 cores Intel Xeon Gold 5220R @ 2.2 GHz, 10 cores Intel Xeon E5-1650 v4 @ 3.6 GHz, 6 cores Intel Xeon E5-1660 v4 @ 3.2 GHz, 8 cores
    CPU upgrade N/A N/A N/A N/A N/A Up to 18 cores @ 2.1 GHz Up to 18 cores @ 2.1 GHz
    RAM 16 GB, DDR4, ECC 32 GB, DDR4, ECC 128 GB, DDR4, ECC 128 GB, DDR4, ECC 256 GB, DDR4, ECC, REG, 2666 MHz 128 GB, DDR4, ECC 256 GB, DDR4, ECC
    RAM upgrade N/A N/A N/A Up to 256 GB Up to 512 GB Up to 256 GB N/A
    Catalog 240 GB, SSD 240 GB, SSD 240 GB, SSD 240 GB, SSD 240 GB, SSD 480 GB, SSD 960 GB, SSD
    Storage 2 TB / 4 TB @ 7200 rpm, HDD 6 TB @ 7200 rpm, HDD 3.84 TB / 7.68 TB, SSD 7.68 TB, SSD 30.71 TB (6 SSDs × 7.68 TB) / 46.08 TB (8 SSDs × 7.68 TB) / 61.44 TB (10 SSDs × 7.68 TB) 4 TB / 6 TB @ 7200 rpm, HDD 4 TB / 6 TB @ 7200 rpm, HDD
    Usable storage 2 TB / 4 TB 6 TB 3.84 TB / 7.68 TB 15 TB 28.61 TB / 42.91 TB / 57.22 TB 40 TB / 60 TB 84 TB / 126 TB
    RAID level RAID 1 RAID 1 RAID 1 RAID 10 RAID 6 RAID 6 RAID 6
    Hot-swap drive bays 2 2 4 4 10 12 24
    Ethernet 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI 2 × 10 GbE, IPMI
    Cooling 1 CPU fan @ 1400 rpm, 4 chassis fans (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) 1 CPU fan @ 1400 rpm, 4 chassis fans (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) N/A N/A N/A Passive CPU heat sink, 3 chassis fans @ 2800 rpm each N/A
    Physical specs              
    Form factor 1U 1U 1U 1U 1U 2U 4U
    Width × depth × height (in.) 17.2 × 19.85 × 1.7 17.2 × 19.85 × 1.7 17.2 × 19.85 × 1.7 17.2 × 19.85 × 1.7 17.2 × 23.5 × 1.7 17.2 × 25.5 × 3.5 17.2 × 26 × 7
    Weight (lb.) 23 23 21 21 27 56 (without HDDs) 79 (without HDDs)
    Power              
    Power supply unit 1 × 350 W 1 × 350 W 1 × 350 W 1 × 350 W 1 × 500 W 2 × 480 W 2 × 600 W
    Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz

    Supported models, not available for purchase

    Desktop models
    Model  → 950 955 960 965
    End-of-life        
    End of sales Dec 31, 2020 Dec 31, 2020 May 31, 2021 May 31, 2021
    End of hardware serviceability 1 2 Dec 31, 2022 Dec 31, 2022 Aug 30, 2024 Aug 30, 2024
    End of software support 1 Dec 31, 2023 Dec 31, 2023 Dec 31, 2027 Dec 31, 2027
    Architecture        
    CPU Intel Core i3 @ 3.7 GHz, 2 cores Intel Core i5 @ 3.6 GHz, 4 cores Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores
    CPU upgrade N/A N/A N/A N/A
    RAM 16 GB, 2133 MHz, DDR4 32 GB, 2133 MHz, DDR4 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4
    RAM upgrade N/A N/A N/A N/A
    Catalog (SSD) 128 GB 128 GB 256 GB 256 GB
    Storage (HDD) 4 TB @ 5900 rpm / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm
    Usable storage 4 TB / 6 TB 6 TB 2 TB / 4 TB / 6 TB 6 TB
    Hot-swappable HDD bays 2 2 2 2
    RAID level RAID 1 RAID 1 RAID 1 RAID 1
    Ethernet 2 × 1 GbE 2 × 1 GbE 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI
    Cooling N/A N/A 1 CPU fan @ 600 rpm, 1 chassis fan @ 1900 rpm 1 CPU fan @ 600 rpm, 1 chassis fan @ 1900 rpm
    Physical specs        
    Form factor Desktop NAS Desktop NAS Desktop NAS Desktop NAS
    Width × depth × height (in.) 10 × 5.5 × 7.1 10 × 5.5 × 7.1 10 × 5.5 × 7.1 10 × 5.5 × 7.1
    Weight (lb.) 7 7 7 7
    Power        
    Power supply unit 1 × 250 W 1 × 250 W 1 × 250 W 1 × 250 W
    Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz
    Rack-mounted models
    Model  → 1200 1260 1265 1500 1550 2700 4500
    End-of-life              
    End of sales Jul 1, 2018 May 31, 2021 May 31, 2021 Dec 31, 2016 May 31, 2021 Dec 31, 2016 Dec 31, 2016
    End of hardware serviceability 1 2 Dec 31, 2022 Aug 30, 2024 Aug 30, 2024 Dec 31, 2020 Aug 30, 2024 Dec 31, 2020 Dec 31, 2020
    End of software support 1 Dec 31, 2023 Dec 31, 2027 Dec 31, 2027 Dec 31, 2021 Dec 31, 2027 Dec 31, 2021 Dec 31, 2021
    Architecture              
    CPU Intel Core i5 @ 3.5 GHz, 2 cores Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Xeon E3-1275 @ 3.4 GHz, 4 cores Intel Xeon E5-1620 v4 @ 3.5 GHz, 4 core Intel Xeon E3-1275 v2 @ 3.5 GHz, 4 cores Intel Xeon E5620 @ 2.4 GHz, 4 cores
    CPU upgrade N/A N/A N/A N/A Up to 18 cores @ 2.1 GHz N/A N/A
    RAM 16 GB, 1600 MHz, DDR3 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 16 GB, 1600 MHz, DDR3 64 GB, 2133 MHz, DDR4, ECC 32 GB, 1600 MHz, DDR3 32 GB, 1600 MHz, DDR3
    RAM upgrade N/A N/A N/A N/A Up to 256 GB N/A N/A
    Catalog (SSD) 120 GB 256 GB 256 GB 180 GB 240 GB 240 GB 480 GB
    Storage (HDD) 4 TB @ 7200 rpm 2 TB / 4 TB / 6 TB @ 7200 rpm, HDD 6 TB @ 7200 rpm, HDD 4 TB @ 7200 rpm 4 TB / 6 TB @ 7200 rpm, HDD 4 TB @ 7200 rpm 4 TB @ 7200 rpm
    Usable storage 4 TB 2 TB / 4 TB / 6 TB 6 TB 2 TB / 8 TB 8 TB / 12 TB / 18 TB 12 TB / 36 TB 40 TB / 80 TB
    Hot-swappable HDD bays 2 2 2 4 4 12 24
    RAID level RAID 1 RAID 1 RAID 1 RAID 5 RAID 5 RAID 5 / RAID 6 / RAID 10 RAID 5 / RAID 6 / RAID 10
    Ethernet 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 2 × 1 GbE, IPMI 4 × 1 GbE, IPMI 6 × 1 GbE, 2 × 10 GbE, IPMI
    Cooling N/A 1 CPU fan @ 1400 rpm, 4 chassis fans (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) 1 CPU fan @ 1400 rpm, 4 chassis fans (fan 1 @ 9200 rpm, fan 2 @ 9000 rpm, fan 1 shares motherboard connection via Y-splitter with fan 3 @ 8700 rpm and fan 4 @ 8700 rpm) N/A Passive CPU heat sink, 5 chassis fans (fan 1 @ 9300 rpm, fan 2 @ 9600 rpm, fan 3 @ 9400 rpm, fan 4 @ 9500 rpm, fan 5 @ 5100 rpm) N/A N/A
    Physical specs              
    Form factor 1U 1U 1U 1U 1U 2U 4U
    Width × depth × height (in.) 16.8 × 22.6 × 1.7 16.8 × 22.6 × 1.7 16.8 × 22.6 × 1.7 17.2 × 19.85 × 1.7 17.2 × 19.85 × 1.7 17.2 × 25.5 × 3.5 17.2 × 26 × 7
    Weight (lb.) 27 27 27 38 (without HDDs) 42 (without HDDs) 52 (without HDDs) 75 (without HDDs)
    Power              
    Power supply unit 1 × 260 W 1 × 350 W 1 × 350 W 1 × 350 W 1 × 350 W 2 × 480 W 2 × 600 W
    Voltage 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 50–60 Hz 100–240 V, 43–63 Hz

    Not supported models, not available for purchase

    Details
    Model  → 1000 2000 2500 9500 Sentio VOLO
    End-of-life            
    End of sales Jul 31, 2014 Dec 31, 2014 Dec 31, 2012 Dec 31, 2014 Dec 31, 2012 Dec 31, 2008
    End of hardware serviceability 1 2 Jul 31, 2019 Dec 31, 2019 Dec 31, 2017 Dec 31, 2019 Dec 31, 2017 Dec 31, 2013
    End of software support 1 Jul 31, 2020 Dec 31, 2020 Dec 31, 2018 Dec 31, 2020 Dec 31, 2018 Dec 31, 2014

    Specifications of virtual Cloud Failover Appliances

    Requirements for running on third-party hardware

      Requirement Notes
    Supported virtualization platforms Microsoft Hyper-V 2008 R2–2016
    VMware vSphere 5.0–6.7    		 - Nested virtualization must be enabled to support VM booting and boot verification.
    - While software may run on other virtualization platforms, these are the only directly supported and tested platforms.
    CPU 4 cores minimum - 4 cores is the minimum required to support 1 TB of protected data and daily incremental backups.
    - Increase number of cores for larger data volumes and higher frequency of backups if average CPU load on a VM during backup exceeds 50%.
    - Increase number of cores to allow boot verification and nested booting—specific to your booting needs, and as configured on the CFA for recovery booting.
    RAM 16 GB minimum To manage backups and replication:
    - 16 GB is the minimum required for 1 TB of protected data.
    - Add 1 GB of RAM per each 1 TB of the stored data.
    For example, to protect 10 TB of data, you need 25 GB of RAM.
    For better performance when booting VMs on the CFA, increase RAM (in addition to minimum requirements for backup storage) commensurate with RAM needs for VMs that will boot nested (for recovery).
    Backup storage 2 TB minimum (HDD or SSD) - 2 TB is the minimum required for 1 TB of protected data with daily backups and default settings for one-month retention.
    - Actual storage requirements depend on the type of backup data, frequency of backups, and retention period.
    - Storage for one-month retention of backup data can be calculated by formula:
    1.5 × Size of DR image, VMware, and Hyper-V backup data + 1.7 × Size of file-level backup data + 2.7 × Size of Microsoft SQL and Exchange database-level backup data
    See sizing examples for details.
    SSD storage 64 GB minimum Regardless of the backup storage, virtual CFA requires 2 GB of SSD storage per each 1 TB of data stored on the backup storage for optimal DDFS performance.
    Note: If SSD storage is used as the backup storage, this value is additional.

    Virtual CFA software is branded as Infrascale. A white-labeled versions are not available.

    Sizing examples

               
    Size of data to protect 1 TB
    (0.33 TB of DR image/VMware/Hyper-V data + 0.33 TB of files + 0.33 TB of Microsoft SQL/Exchange data)    		 2 TB
    (0.67 TB of DR image/VMware/Hyper-V data + 0.67 TB of files + 0.67 TB of Microsoft SQL/Exchange data)    		 3 TB
    (1 TB of DR image/VMware/Hyper-V data + 1 TB of files + 1 TB of Microsoft SQL/Exchange data)    		 5 TB
    (1.67 TB of DR image/VMware/Hyper-V data + 1.67 TB of files + 1.67 TB of Microsoft SQL/Exchange data)    		 10 TB
    (3.33 TB of DR image/VMware/Hyper-V data + 3.33 TB of files + 3.33 TB of Microsoft SQL/Exchange data)
    Retention period 1 month 1 month 1 month 1 month 1 month
    VMs to be booted concurrently (as nested VMs) 1
    (SQL server)    		 2
    (1 SQL server, 1 web server)    		 2
    (1 SQL server, 1 web server)    		 8
    (incl. 1 SQL server, 1 Exchange server, 3 web servers)    		 8
    (incl. 1 SQL server, 1 Exchange server, 3 web servers)
               
    Required CPU 6 cores
    (4 cores for backup + 2 cores for booting)    		 8 cores
    (4 cores for backup + 4 cores for booting)    		 10 cores
    (6 cores for backup + 4 cores for booting)    		 20 cores
    (8 cores for backup + 12 cores for booting)    		 28 cores
    (16 cores for backup + 12 cores for booting)
    Required RAM 24 GB
    (16 GB for backup + 8 GB for booting)    		 34 GB
    (18 GB for backup + 16 GB for booting)    		 36 GB
    (20 GB for backup + 16 GB for booting)    		 88 GB
    (24 GB for backup + 64 GB for booting)    		 98 GB
    (34 GB for backup + 64 GB for booting)
    Required backup storage (HDD assumed) 2 TB
    (1.5 × 0.33 TB + 1.7 × 0.33 TB + 2.7 × 0.33 TB)    		 4 TB
    (1.5 × 0.67 TB + 1.7 × 0.67 TB + 2.7 × 0.67 TB)    		 6 TB
    (1.5 × 1 TB + 1.7 × 1 TB + 2.7 × 1 TB)    		 10 TB
    (1.5 × 1.67 TB + 1.7 × 1.67 TB + 2.7 × 1.67 TB)    		 20 TB
    (1.5 × 3.33 TB + 1.7 × 3.33 TB + 2.7 × 3.33 TB)
    Required SSD storage 64 GB 68 GB 70 GB 74 GB 84 GB

    Deployment and replication configurations

    CFA can automatically send data to another location. Secondary CFA is always passive, meaning it accepts the replicated data from the primary CFA, but cannot back up extra endpoints.

      Primary CFA on-premises, secondary CFA off-premises (in our cloud) Primary CFA on-premises, secondary CFA off-premises (elsewhere, but not in our cloud) Standalone primary CFA
    Description Data is replicated to a secondary CFA in one of our data centers in US, UK, or Canada. This is the default approach. Data is replicated to a secondary CFA deployed elsewhere No replication. Data may be taken off-premises by archiving to an external USB disk.
    Locations US (Utah), UK (Nottingham), Canada (Toronto) Customer’s choice N/A
    Ownership and secondary infrastructure management Us Customer N/A
    Seeding Yes Yes N/A
    Cloud boot Yes Yes N/A
    Cloud boot scalability Dedicated CFA—limited by hardware of the dedicated CFA. Shared virtual environment—limited same as primary CFA, burst is available upon request. Limited by hardware of the secondary CFA N/A
    Orchestration and IP restore Yes N/A N/A
    VPN Yes, managed by us Yes, managed by customer N/A
    WAN acceleration Yes Yes N/A
    Redundant network and hardware infrastructure Yes N/A N/A

    Security and disk encryption

    Hard disks in the primary CFAs (those located on the customer’s premises) can be encrypted using LUKS,—an industry standard hard disk encryption system built into Linux.

    Hard disks in the secondary CFAs (those located in the Infrascale data centers) are encrypted by default using the AES-256 algorithm.

    Learn more about the CFA disk encryption.

    Transfer of data to the cloud is performed over AES-256-encrypted connection.

    Data center security

    We use Tier 3 and Tier 4 data centers. These are certified under SAS 70 Type II and SSAE 16, secured with video surveillance 24×7 and biometric access controls to limit physical access to the data center floors. All servers are security-hardened before deployment, patched, protected with antivirus software and firewalls.

    Protected environments

    VMware, Hyper-V, and physical machines

      VMware vSphere Microsoft Hyper-V Physical machine DR image backup Physical machine file and folder backup
    General info        
    Hypervisor version 5.0–7.0 3 2008 R2–2019 N/A N/A
    Deployment Without DR backup agent. VMware VM backups use snapshot functionality. CBT is used. Disk set backup can be configured. Independent persistent disks can be skipped. With DR backup agent on hypervisor using Microsoft VSS technology. Microsoft RCT is not supported. With DR backup agent With DR backup agent
    Backup types VM image VM image DR image File-level, Microsoft Exchange Server database, Microsoft Exchange Server mailbox, Microsoft SQL Server database
    Backup levels Full, incremental (synthetic full) Full, incremental (synthetic full) Full, incremental (synthetic full) Full, differential (file-level), incremental
    Bootability Yes Yes Yes N/A
    Backup        
    Windows 4 Any version supported by hypervisor Any version supported by hypervisor Desktop: 7 SP1, 8, 8.1, 10 5

    Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019 5    		 Desktop: 7 SP1, 8, 8.1, 10

    Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019
    Linux Any version supported by hypervisor Any version supported by hypervisor N/A N/A
    Unix Any version supported by hypervisor Any version supported by hypervisor N/A N/A
    Microsoft SQL Server SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017
    Microsoft Exchange Server database Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 Exchange Server 2003, 2007, 2010, 2013, 2016
    Microsoft Exchange Server mailbox N/A N/A N/A Exchange Server 2003, 2007, 2010, 2013
    Boot on CFA        
    Windows Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10 6

    Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019    		 Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10 6

    Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019    		 Desktop: 7 SP1, 8, 8.1, 10 6

    Server: 2008 R2 SP1, 2012, 2012 R2, 2016, 2019 7    		 N/A
    Linux CentOS and Red Hat Enterprise Linux 5, 6, 7

    Debian 7, 8

    Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 16.04, 18.04

    Oracle Linux 6.1–6.6, 7.0–7.1    		 CentOS and Red Hat Enterprise Linux 5, 6, 7

    Debian 7, 8

    Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 16.04, 18.04

    Oracle Linux 6.1–6.6, 7.0–7.1    		 N/A N/A
    Boot verification        
    Windows With health check With health check With health check N/A
    Linux Screenshot only Screenshot only N/A N/A
    Restore        
    Source Hypervisor or inside VM Hypervisor or inside VM Physical machine with DR backup agent installed Appliance Network Share
    VMware VMs Yes, as VM. File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or as files on disks. File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or files on disks File-level restore as VM image component files or files on disks File-level restore as VM image component files or files on disks
    Hyper-V VMs As VM image component files or files on disks to any running VM Yes, as VM. File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or files on disks. File-level restore as VM image component files or files on disks File-level restore as VM image component files or files on disks
    Windows DR images Not as VM. File-level restore as DR image component files or files on disks. Not as VM. File-level restore as DR image component files or files on disks. Bare-metal restore (except to NVMe drives).
    File-level restore as DR image component files or files on disks.    		 File-level restore as DR image component files or files on disks
    Files and folders File-level restore File-level restore File-level restore File-level restore
    Microsoft SQL Server N/A N/A Database-level restore File-level restore
    Microsoft Exchange Server databases N/A N/A Database-level restore File-level restore
    Microsoft Exchange Server mailboxes N/A N/A Mailbox-level restore N/A

    For browsing and restoring, Infrascale Backup & Disaster Recovery supports ext2, ext3, ext4, XFS, Btrfs, FAT16, FAT32, NTFS, UFS, HFS, HFS+, JFS, ReiserFS, MINIX (1.0, 2.0, 3), exFAT, NILFS2, F2FS on both MBR and GPT partitions, or on software RAIDs or dynamic disks in Windows. ZFS was not tested. Windows Storage Spaces, Reiser4, and ReFS are not supported for browsing and restoring.

    Virtual machines in Xen environments

    Backup of a VM running on Citrix XenDesktop or XenServer can be performed with the DR backup agent installed in the VM. Boot on CFA or restore to a Xen environment of a DR image backup is not supported.

    Citrix NetScaler VPX CFAs running on VMware or Hyper-V can be backed up and restored. Boot is not supported at the moment.

    Backup schedules

    Schedules support monthly, weekly, daily, hourly, by day of week with per-minute granularity backups.

    Backup data retention

    For backups of VMware and Hyper-V VMs, you can set retention to keep all backups up to 14 days, one per day up to 14 weeks, one per week up to 1 year, one per month forever.

    For file and folder and DR image backups of physical machines, you can set for how long to keep full, differential, and incremental backups.

    Backup retention is set separately for primary and secondary CFAs.

    Learn more about backup data retention.

    Monitoring and reporting

    CFA sends alerts and reports via email about the following events:

    • Backup and restore: VM automatic registration report, job success or failure, lack of job progress, daily and weekly summary

    • Security audit: User login notification and daily summary

    • System: New update available and system settings were changed

    • Replication: Failure, communication failure, summary report

    • License: Communication failure, violation, license warning

    In the Infrascale Dashboard, there is a backup monitoring section for all CFAs of the account with email notification and integration with ConnectWise Manage and Autotask PSA.

    Integrations

    Deduplication file system

    We use proprietary technology called deduplication file system (DDFS). All data is split in 64K-blocks, and only one unique instance of each block is stored on disk. We calculate the number of all instances in the entire stored data per each block.

    1. Unless there is an active, previously signed support contract. ↩ ↩2 ↩3 ↩4 ↩5 ↩6

    2. Hardware support may be limited if replacement parts are not commercially available. ↩ ↩2 ↩3

    3. Backup of VMware VMs with NVMe controllers is not supported. ↩

    4. Operation in the environments with ODX enabled was not tested. ↩

    5. DR image backup does not support Storage Spaces, ODX-capable devices, and software-based RAID 5 arrays. ↩ ↩2

    6. CFA does not support booting of VMs that run 32-bit version of Windows 10 and are set up to use UEFI. ↩ ↩2 ↩3

    7. Hyper-V host boot is not available. ↩