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  • Backup & Disaster Recovery
    • Specification
    • Terms and definitions
      • Cloud overage
      • Fair Use Policy
      • Protected space
      • Purchased cloud storage
      • Retention policies
      • Used cloud storage
    • Release notes
    • Appliance models
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      • 1880
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      • 2750
      • 2780
      • 4500
      • 4550
      • 4580
      • 9500
    • Appliance Quick Start
      • Unpacking and installing
      • Network ports
      • Network settings
      • Quick Start Wizard
      • Management Console overview
      • Further steps
    • Appliance deployment guides
      • Microsoft Hyper-V
      • VMware vSphere
    • Appliance Management Console
      • Dashboard tab
      • Clients tab
        • Summary subtab
        • Edit subtab
        • VMware subtab
        • Hyper-V subtab
        • Active Directory subtab
      • Jobs tab
        • History subtab
        • Scheduled Jobs subtab
        • Active Jobs subtab
        • Importing Jobs subtab
        • Deduping Jobs subtab
        • Recent Jobs subtab
        • Purged Jobs subtab
      • Boot tab
        • Overview subtab
        • Active subtab
        • Orchestration subtab
      • Archive tab
        • Libraries subtab
        • History of the archived jobs
        • Settings subtab
        • Encryption subtab
        • Media Inventory subtab
      • Cloud tab
        • Google Cloud Storage
      • Replication tab
        • Status subtab
        • Mode/Options subtab
        • Replicated Jobs subtab
        • Pending Jobs subtab
        • Pulled Jobs subtab
      • Settings tab
        • Appliance Status
        • Date/Time
        • Firmware Update
        • Reboot/Shutdown
        • Advanced Settings
        • Automatic Job Management
        • Default Retention Policy
        • Job Schedules
        • Shared File Sets
        • Unreferenced Data
        • Active Directory
        • DNS
        • Host Name
        • Network Adapters
        • Network Status
        • Proxy
        • Routes
        • Certificate
        • Password
        • Remote Access
        • Appliance Network Share
        • Boot Verification
        • Deduplicated File System
        • Downloads
        • Licenses
        • Local Boot
        • RAID Configuration
        • Registration
        • Save/Restore Configuration
        • Seeding
        • Storage
        • UPS
        • Audit Log
        • Director Status
        • Disk Thresholds
        • Email
        • Reports
        • SNMP
        • System Alerts
      • Support tab
      • Diagnostics tab
    • Backup agent
      • Install
      • Pair with appliance
      • Communication settings
      • Backup settings
      • Update or reinstall
    • Backup and restore reference
    • VMware backup and restore
      • Frequently asked questions
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Back up virtual machine
      • Restore
        • Virtual machine
        • Files and folders
    • Microsoft Hyper-V backup and restore
      • Prepare host
        • Create client for host
        • Install backup agent
        • Pair with appliance
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Back up virtual machine
      • Restore
        • Virtual machine
        • Files and folders
    • Disaster recovery image restore
    • Browse and restore data
    • How-tos
    • Troubleshooting
    • FAQ
  • Cloud Backup
    • Specification
    • Terms and definitions
    • Release notes
      • Windows
      • macOS
      • Android
      • iOS
    • Online Backup and Recovery Manager
      • For Windows
        • App download
        • App installation
        • Antivirus and firewall exclusions
        • Sign-in options
        • Settings
        • Logs and databases
      • For macOS
        • App setup
        • Data backup
        • Data recovery
        • Schedule check
        • Logs and databases
      • For Android
      • For iOS
    • Tutorials
      • Microsoft Exchange Server
      • Microsoft SQL Server
      • Intuit QuickBooks
    • How-tos
    • Troubleshooting
    • FAQ
  • Cloud Application Backup
    • Specification
    • Plans and editions
    • Basics
      • Enable Cloud Application Backup
      • Access Management Portal
      • Manage backup tasks
      • Restore and export data
      • Monitor system activity
      • Manage system settings
      • Change plan
      • Disable Cloud Application Backup
    • Tutorials
      • Microsoft 365 Exchange
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 SharePoint
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 OneDrive
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 Groups and Teams
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
        • Manage admin account
        • Restore and export data
      • Google Workspace
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
      • Google Shared Drives
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
        • Manage admin account
        • Restore and export data
      • Salesforce
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage admin account and backup type
        • Restore and export data
      • Box
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
      • Dropbox
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
    • How-tos
    • FAQ
  • Dashboard
    • Basics
      • Menu reference
    • Manage
      • Partners
        • View information
        • Create partner
        • Edit partner details
        • Delete partner
      • Companies
        • View information
        • Create company
        • Change company name
        • Get recovery report
        • Delete company
      • Backup accounts
        • View information
        • Create account
        • Set account rights
        • Manage account password
        • Move account
        • Suspend account
        • Delete account
      • Dashboard user accounts
        • View information
        • Create user account
        • Manage roles and permissions
        • Delete user account
      • User groups
        • View information
        • Create user group
        • Add or remove backup accounts
        • Edit user group
        • Delete user group
      • Protected devices
        • View information
        • Manage backups
        • Deactivate device
        • Wipe device
      • Backup & Disaster Recovery Appliances
        • View information
        • Access appliance
        • Explore local appliances
        • Update firmware
        • Delete appliance
      • Cloud Application Backup
      • Backup and retention policies
        • View information
        • Create policy
        • Edit policy
        • Configure policy
        • Assign policy
        • Unassign policy
        • Delete policy
      • Legacy policies
        • View information
        • Create policy
        • Edit policy
        • Delete policy
    • Monitor
      • Backup status
        • Within Backup & Disaster Recovery
        • Within Cloud Backup
        • Within Cloud Application Backup
      • Backup history
      • Backup & Disaster Recovery Appliances
        • View monitoring data
        • Turn monitoring on or off
        • Configure sensors
    • Configure
      • Multi-factor authentication
        • For company
        • For account
      • Single sign-on authentication
        • Using Azure Active Directory
        • Using Okta
        • Using Google Workspace
      • SCIM user management
        • Using Azure Active Directory
        • Using Okta
      • Custom URL address
      • Appearance
        • Dashboard
        • Online Backup and Recovery Manager
      • In-app messaging
      • Email messaging
        • View information
        • Turn template on or off
    • How-tos
    • Troubleshooting
    • FAQ
  • Integrations
    • ConnectWise Automate
      • Plug-in setup
      • Initial configuration
      • Backup agent
      • Dashboard views
      • Asset monitoring
    • ConnectWise Manage
      • Initial setup
      • Billing settings
      • Ticketing settings
      • Asset tracking
      • Dashboard embedding
      • Expression rules for matching
    • Autotask PSA
      • Initial setup
      • Ticketing settings
  • For Developers
    • OBRM SDK
    • Public APIs

Dashboard troubleshooting

Backup report. Total data transferred is 0 bytes
Failure to receive email report after backup
Event. Backup is not responding
Cannot sign in to the Cloud Backup account
Warning. Duplicate VMware connections have been eliminated
Warning. The appliance is unable to connect and send monitoring data to the Dashboard

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Copyright © 2018–2025 Infrascale, Inc. All rights reserved.

Close Menu
  • Backup & Disaster Recovery
    • Specification
    • Terms and definitions
      • Cloud overage
      • Fair Use Policy
      • Protected space
      • Purchased cloud storage
      • Retention policies
      • Used cloud storage
    • Release notes
    • Appliance models
      • 950
      • 955
      • 960
      • 965
      • 970
      • 980
      • 1000
      • 1200
      • 1260
      • 1265
      • 1270
      • 1280
      • 1500
      • 1550
      • 1580
      • 1780
      • 1880
      • 2000
      • 2500
      • 2700
      • 2750
      • 2780
      • 4500
      • 4550
      • 4580
      • 9500
    • Appliance Quick Start
      • Unpacking and installing
      • Network ports
      • Network settings
      • Quick Start Wizard
      • Management Console overview
      • Further steps
    • Appliance deployment guides
      • Microsoft Hyper-V
      • VMware vSphere
    • Appliance Management Console
      • Dashboard tab
      • Clients tab
        • Summary subtab
        • Edit subtab
        • VMware subtab
        • Hyper-V subtab
        • Active Directory subtab
      • Jobs tab
        • History subtab
        • Scheduled Jobs subtab
        • Active Jobs subtab
        • Importing Jobs subtab
        • Deduping Jobs subtab
        • Recent Jobs subtab
        • Purged Jobs subtab
      • Boot tab
        • Overview subtab
        • Active subtab
        • Orchestration subtab
      • Archive tab
        • Libraries subtab
        • History of the archived jobs
        • Settings subtab
        • Encryption subtab
        • Media Inventory subtab
      • Cloud tab
        • Google Cloud Storage
      • Replication tab
        • Status subtab
        • Mode/Options subtab
        • Replicated Jobs subtab
        • Pending Jobs subtab
        • Pulled Jobs subtab
      • Settings tab
        • Appliance Status
        • Date/Time
        • Firmware Update
        • Reboot/Shutdown
        • Advanced Settings
        • Automatic Job Management
        • Default Retention Policy
        • Job Schedules
        • Shared File Sets
        • Unreferenced Data
        • Active Directory
        • DNS
        • Host Name
        • Network Adapters
        • Network Status
        • Proxy
        • Routes
        • Certificate
        • Password
        • Remote Access
        • Appliance Network Share
        • Boot Verification
        • Deduplicated File System
        • Downloads
        • Licenses
        • Local Boot
        • RAID Configuration
        • Registration
        • Save/Restore Configuration
        • Seeding
        • Storage
        • UPS
        • Audit Log
        • Director Status
        • Disk Thresholds
        • Email
        • Reports
        • SNMP
        • System Alerts
      • Support tab
      • Diagnostics tab
    • Backup agent
      • Install
      • Pair with appliance
      • Communication settings
      • Backup settings
      • Update or reinstall
    • Backup and restore reference
    • VMware backup and restore
      • Frequently asked questions
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Back up virtual machine
      • Restore
        • Virtual machine
        • Files and folders
    • Microsoft Hyper-V backup and restore
      • Prepare host
        • Create client for host
        • Install backup agent
        • Pair with appliance
      • Manage connections
        • Add connection
        • View and manage connections
        • Edit connection properties
        • Remove connection
      • Manage virtual machines
        • Register virtual machine
        • View virtual machine properties
        • Edit virtual machine client configuration
        • Unregister virtual machine
      • Back up virtual machine
      • Restore
        • Virtual machine
        • Files and folders
    • Disaster recovery image restore
    • Browse and restore data
    • How-tos
    • Troubleshooting
    • FAQ
  • Cloud Backup
    • Specification
    • Terms and definitions
    • Release notes
      • Windows
      • macOS
      • Android
      • iOS
    • Online Backup and Recovery Manager
      • For Windows
        • App download
        • App installation
        • Antivirus and firewall exclusions
        • Sign-in options
        • Settings
        • Logs and databases
      • For macOS
        • App setup
        • Data backup
        • Data recovery
        • Schedule check
        • Logs and databases
      • For Android
      • For iOS
    • Tutorials
      • Microsoft Exchange Server
      • Microsoft SQL Server
      • Intuit QuickBooks
    • How-tos
    • Troubleshooting
    • FAQ
  • Cloud Application Backup
    • Specification
    • Plans and editions
    • Basics
      • Enable Cloud Application Backup
      • Access Management Portal
      • Manage backup tasks
      • Restore and export data
      • Monitor system activity
      • Manage system settings
      • Change plan
      • Disable Cloud Application Backup
    • Tutorials
      • Microsoft 365 Exchange
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 SharePoint
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 OneDrive
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage site backups
        • Manage admin account and authorization
        • Restore and export data
      • Microsoft 365 Groups and Teams
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
        • Manage admin account
        • Restore and export data
      • Google Workspace
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
      • Google Shared Drives
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage backups
        • Manage admin account
        • Restore and export data
      • Salesforce
        • Scope and prerequisites
        • Set up admin account
        • Activate backup task
        • Configure backup settings
        • Manage admin account and backup type
        • Restore and export data
      • Box
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
      • Dropbox
        • Scope and prerequisites
        • Activate backup task
        • Configure backup settings
        • Manage user account backups
        • Manage admin account
        • Restore and export data
    • How-tos
    • FAQ
  • Dashboard
    • Basics
      • Menu reference
    • Manage
      • Partners
        • View information
        • Create partner
        • Edit partner details
        • Delete partner
      • Companies
        • View information
        • Create company
        • Change company name
        • Get recovery report
        • Delete company
      • Backup accounts
        • View information
        • Create account
        • Set account rights
        • Manage account password
        • Move account
        • Suspend account
        • Delete account
      • Dashboard user accounts
        • View information
        • Create user account
        • Manage roles and permissions
        • Delete user account
      • User groups
        • View information
        • Create user group
        • Add or remove backup accounts
        • Edit user group
        • Delete user group
      • Protected devices
        • View information
        • Manage backups
        • Deactivate device
        • Wipe device
      • Backup & Disaster Recovery Appliances
        • View information
        • Access appliance
        • Explore local appliances
        • Update firmware
        • Delete appliance
      • Cloud Application Backup
      • Backup and retention policies
        • View information
        • Create policy
        • Edit policy
        • Configure policy
        • Assign policy
        • Unassign policy
        • Delete policy
      • Legacy policies
        • View information
        • Create policy
        • Edit policy
        • Delete policy
    • Monitor
      • Backup status
        • Within Backup & Disaster Recovery
        • Within Cloud Backup
        • Within Cloud Application Backup
      • Backup history
      • Backup & Disaster Recovery Appliances
        • View monitoring data
        • Turn monitoring on or off
        • Configure sensors
    • Configure
      • Multi-factor authentication
        • For company
        • For account
      • Single sign-on authentication
        • Using Azure Active Directory
        • Using Okta
        • Using Google Workspace
      • SCIM user management
        • Using Azure Active Directory
        • Using Okta
      • Custom URL address
      • Appearance
        • Dashboard
        • Online Backup and Recovery Manager
      • In-app messaging
      • Email messaging
        • View information
        • Turn template on or off
    • How-tos
    • Troubleshooting
    • FAQ
  • Integrations
    • ConnectWise Automate
      • Plug-in setup
      • Initial configuration
      • Backup agent
      • Dashboard views
      • Asset monitoring
    • ConnectWise Manage
      • Initial setup
      • Billing settings
      • Ticketing settings
      • Asset tracking
      • Dashboard embedding
      • Expression rules for matching
    • Autotask PSA
      • Initial setup
      • Ticketing settings
  • For Developers
    • OBRM SDK
    • Public APIs