Warning. The appliance is unable to connect and send monitoring data to the Dashboard

Warning message

Message logs in the Management Console of the Backup & Disaster Recovery appliance show the following error:

The appliance is unable to connect and send monitoring data to the Dashboard. Click here for more information on possible causes and solutions.

Warning

Warning description

Appliance shows this warning if:

  • someone changed the account credentials (username or password) used to register appliance in the Infrascale Dashboard; or

  • the account, under which appliance was registered in the Infrascale Dashboard, was deactivated (canceled or suspended); or

  • the trial period for the account, under which appliance was registered in the Infrascale Dashboard, ended; or

  • the account, under which appliance was registered in the Infrascale Dashboard, was locked because of the security reasons; or

  • the firewall blocks the ports that appliance uses to communicate with the Infrascale Dashboard.