Warning message

Message logs in the Management Console of the cloud failover appliance (CFA) show the following error:

The appliance is unable to connect and send monitoring data to the Dashboard.
Click here for more information on possible causes and solutions.

Warning description

The CFA shows this warning if:

  • someone changed the account credentials (username or password) used to register the CFA in the Infrascale Dashboard; or

  • the account, under which the CFA was registered in the Infrascale Dashboard, was deactivated (canceled or suspended); or

  • the trial period for the account, under which the CFA was registered in the Infrascale Dashboard, ended; or

  • the account, under which the CFA was registered in the Infrascale Dashboard, was locked because of the security reasons; or

  • the firewall blocks the ports that CFA uses to communicate with the Infrascale Dashboard.