1. Stop all Infrascale services running on the client:

    • Infrascale Backup and Restore Agent (64-bit)
    • Infrascale Installation Client
    • Infrascale Remote Management


    If a service got stuck in the Stopping state, this indicates possible issues with the operating system. Restart the client and try stopping the service again.
  2. Uninstall all Infrascale software from the client.

  3. Make sure the following folders were deleted, or delete them manually:

    • C:\Program Files\Infrascale
    • C:\Program Files\RVX-Backup
    • C:\Program Files (x86)\Infrascale
    • C:\Program Files (x86)\RVX-Backup
  4. Download the backup agent installer from the CFA Management Console › SettingsToolsDownloads.

  5. Run the installer and follow the on-screen instructions to install the latest version of the backup agent.

  6. Restart the client, and then check if all Infrascale services you stopped earlier are running again on the client.