Update or re-install the Disaster Recovery backup agent for Windows
Stop all related Infrascale services running on the client:
Infrascale Backup and Restore Agent (64-bit)
Infrascale Installation Client
Infrascale Remote Management
If a service got stuck in the Stopping state, this indicates possible issues with the operating system. Restart the client and try stopping the service again.
Uninstall all related Infrascale software from the client.
Make sure the following folders were deleted, or delete them manually:
C:Program FilesInfrascale
C:Program FilesRVX-Backup
C:Program Files (x86)Infrascale
C:Program Files (x86)RVX-Backup
Download the backup agent installer from the appliance Management Console › Settings › Tools › Downloads.
Run the installer and follow the on-screen instructions to install the latest version of the backup agent.
Restart the client, and then check if all related Infrascale services you stopped earlier are running again on the client.