7.18.2
Personalized points of contact at Infrascale for distributors and partners shown on the main page
Information about the total and the used space on the primary appliance (Purchased Primary Storage and Used Primary Storage columns) to the Site Summary page
Failure to view the details of a backup account (error “Invalid backup user name or you don’t have permissions to view this account”)
7.18.1
Introduced a completely new portal for the partners—Partner Connect that is accessible from the Dashboard menu
7.18.0
Option to recover backup data from the cloud at the folder level (not only individual files, but whole folders with all files in them)
7.17.6
New backup and retention policies
User groups for the backup accounts
7.17.4
Improved and updated the way the cloud overage within Backup & Disaster Recovery is calculated and shown
Improved and extended the options to configure the backup account creation when creating a custom OBRM installation package
7.17.3
When signing in to the Dashboard using SSO via Azure Active Directory, the sign-in could fail because of the account username check being case-sensitive
7.17.1
Automatic group membership mapping within the SCIM user management using Azure Active Directory
Scanning interval of the appliance downtime sensor must be between 300 and 600 seconds
7.17.0
Column with the MAC address of the appliance on the Site Summary page
Removed the 2-GB file limit when sharing the backup data
7.16
Support for Autotask PSA SOAP API version 1.6
Removed the 2-GB file limit when recovering and downloading the backup data
Failure to hide columns on the Backup Accounts page
When resetting the account password, the system did not accept the allowed special characters (-, _, ,, |, \, <, >, ., /, +, =, and ?) in the new password
7.15
Increased the available scanning intervals for the appliance hardware monitoring
When configuring MFA, Microsoft Authenticator failed to scan the QR code (error “Invalid activation barcode”)
7.14
SCIM user management via Azure Active Directory
Reworked and re-arranged the main menu to improve navigation, information findability and retrievability
Moved Browse My Backups and Browse My Shares menu items from Disaster Recovery to Endpoint Backup section where they should belong
7.13
Excel spreadsheet with data exported from Monitoring › Endpoints now includes details about backup job boot verification for the Backup & Disaster Recovery appliances
When a backup account turns TOTP MFA on, the system may show a warning if a device of the backup account has an outdated version of OBRM installed
The system now prevents creation of backup accounts and Dashboard users with the same usernames
Dashboard monitoring system retries data pushing to ConnectWise Manage if the previous one failed
The value shown in Manage › DR Sites & Appliances › Protected column is the largest of the two values (Protected Primary and Protected Secondary) available upon hovering
Duplicate Cancel Company option in the drop-down menu shown upon clicking Manage in Manage › Companies
Invalid values shown in the Latest Restore Point Primary and Latest Restore Point Cloud columns (Monitoring › Endpoints) for the Backup & Disaster Recovery appliances
Functionality of and all artifacts related to File Sharing since this product is not supported
Licensing option for and all artifacts related to Exchange Granular Recovery since this product is not supported
7.12
CAPTCHA when resetting the account password
TOTP authentication when signing in to the Dashboard
Option to delete (unregister and remove) appliances that are offline (Manage › DR Sites & Appliances)
Re-arranged data in Manage › DR Sites & Appliances (added the Local Storage column showing how much space is taken on the primary appliance relative to its capacity with details available upon hovering; added the Cloud Storage column showing how much space is taken on the secondary appliance relative to its capacity with details available upon hovering; added the Protected column showing the protected space on the primary and on the secondary appliances with details available upon hovering; removed the Capacity, Used Space, Protected Primary, and Protected Secondary columns)
Monitoring › Appliance Hardware page was not available because of the server error
Failure to export data to Excel (“Error occurred during retrieval of data”)
Failure to create a custom MSI package (“General MSI generator error”)
Failure to delete an appliance belonging to a child entity with false-positive notification on successful deletion
Chat Now! item from the Help menu
7.11
Option to delete (unregister and remove) appliances (Manage › DR Sites & Appliances)
Renamed an event type filter Backup completed without errors to Backup successful in the ticketing settings for ConnectWise Manage and Autotask PSA (Integrations › ConnectWise Manage › Ticketing Settings › Settings and Integrations › Autotask PSA › Ticketing Settings › Settings)
Updated option names and descriptions for the backup account settings (Settings › Backup Accounts)
7.10
Updated Privacy Policy, and Terms and Conditions acceptance page wording
7.8
Option to change Cloud Application Backup plan
Boot verification screenshot was not shown if the appliance was registered under company administrator
Sometimes canceled backup accounts remained listed in Monitoring › Endpoints
7.6
Custom MSI: Option to turn automatic log-in on or off
Custom MSI: Backups on a client can be managed under single backup account instead of creating a backup account for each Windows user
Monitoring: Option to send email notifications when appliance exceeds or is close to exceeding purchased protected space
Multi-factor authentication settings (Settings › Multi-Factor Authentication)
Custom MSI: Ability to use {machinename} as a wildcard in username template
Monitoring: Column for notifications in Monitoring › Endpoints
Remote backup policies: Option to use LiveProtect for files and folders in backup sets
Ability to enable Cloud Application Backup when creating company
Monitoring: Boot Verification column in Monitoring › Endpoints
Monitoring: Generation of over-quota events for appliances
ConnectWise Billing: Ability to push usage rounded to block border instead of blocks
Option to enable multi-factor authentication only for Dashboard users
Ability to edit account phone number in Settings › Administration
Dashboard now requires admin users to have a strong password. It evaluates passwords to meet a number of requirements to be considered strong
If you remove a scheduled backup on the client, it is also removed from Monitoring › Endpoints
Remote backup policies: Ability to include and exclude not only personal files and folders when using SYSTEM account
System failed to create a company without admin backup account if there was no unallocated space left
Monitoring: System failed to send daily monitoring digest email reports if a Dashboard administrator account was deactivated
Autotask integration: Backup completed without errors event could not be selected (Integrations › Autotask PSA › Ticketing Settings › Settings)
ConnectWise Billing: Value column in Integrations › ConnectWise Manage › Billing Settings (View History) showed GB prefix instead of blocks
LiveProtect events were not shown in Monitoring › Endpoints
Monitoring: Last Successful Backup column from Monitoring › Endpoints
7.5
ConnectWise Ticketing: Ability to generate tickets for successful backups
Dedicated monitoring page for disaster recovery sites and appliances (Monitoring › DR Sites & Appliances)
Dedicated monitoring page for Cloud Application Backup
Autotask integration: Support of Cloud Application Backup events
ConnectWise Ticketing: Support of Cloud Application Backup events
Cloud Application Backup: Backup events on the History page
Monitoring: Generation of an alert if a backup job takes more than one day
Rebranding: Ability to use an email address as Contact Us URL
Date formats are now defined by selected locale
No events for the current date on the Analytics tab
Sometimes recovery report could not be downloaded
Sometimes remote recovery was reported as successful despite an absence of the target data in recovery folder
7.4
Option to skip sending the welcome email when creating companies
ConnectWise integration: Option to manage pushing of billing and ticketing data on the company level
Email templates: Ability to clone localized email templates from distributor
Cloud Application Backup: System now shows the total number of mailboxes in addition to the number of protected mailboxes
Login page rebranding did not work for URL addresses without dashboard subdomain
Autotask integration: Occasional failure to create new tickets
Sometimes the system detected device location inaccurately
7.3
ConnectWise Ticketing: Option to link appliance tickets to related configuration items
Remote backup policy: Option to configure bandwidth throttling settings
Ability to start all configured Advanced Folder backups on a target device
Remote backup policy: Option to use wildcard characters to include or exclude files and folders
Date Created column in Manage › Cloud Application Backup
Remote backup policy: Ability to use SYSTEM account for backup
Column for used space in Manage › Partners
Remote backup policy: Ability to use %UserProfile% variable as placeholder
Remote backup policy: Ability to manage includes and excludes for the scanner
Cloud Application Backup: ConnectWise billing for Microsoft 365 SharePoint Online, Microsoft OneDrive, Google Workspace, Salesforce
ConnectWise Ticketing: Ability to generate a ticket only if issue persists for a given number of days
Cloud Application Backup: ConnectWise billing for Microsoft 365 Exchange Online
DR Sites & Appliances: Editable column – Purchased Protected GB, which shows the overall purchased protected space in gigabytes; Protected Primary and Protected Secondary columns now show the relevant percent of space based on data specified in the Purchased Protected GB column
Autotask Ticketing: Added option to select a closed ticket to get through integration if initial backup issue is resolved
Web API: Implemented Cloud Application Backup provisioning method
ConnectWise Billing: Added Shadow Protect support
ConnectWise Billing: Loader on the ConnectWise company mapping dialog
Updated wording in the account cleanup notification
Remote backup policy: Updated design of the Scanner settings section when editing remote backup policies
Updated layout of UI elements when creating a new partner (Manage › Partners › Create New Partner)
Performance of total license calculation
User interface: Manage button was replaced with the gear icon
Manage button in Manage › Companies disappeared when zooming the page in
Fixed issues in Spanish localization
No backup for 3/7 days events were taken into account in the calculation of last backup date
Manage options (Manage Primary, Manage Cloud) were sometimes unavailable in Monitoring › Endpoints
Some users were unable to sign in to their backup accounts in the Dashboard
Minor UI flaws in the Advanced Folder Backup settings
ConnectWise Ticketing: Occasional tickets, previously created with empty Summary and Notes, are generated properly now
Autotask Ticketing: Unable to save ticketing settings without configuration items matching condition
DR Sites & Appliances: Manage button was hidden for inactive appliances
Sometimes scroll bar appeared when it was not needed
ConnectWise Billing: Removed invalid link to the Edit Partner page
Export to Excel on ConnectWise Billing and Cloud Application Backup pages. Exported information was incomplete
ConnectWise integration: Some error messages were ambiguous
Remote Backup Policy: Just scan user personal folders option now requires Windows user credentials
DR Sites & Appliances: Layout was inaccurate on a low-resolution displays
Devices page: Sorting was not working for a large number of devices (3000+)
Monitoring page: Indicator value was not reset after the page refresh
7.2
New Signup New Partner email template
Monitoring page: Default Error and Warning filter indicator
Download section: Added links to virtual appliances for VMware and Hyper-V
Appliances page: Added number of events into the Status column; the Cloud Region column reflects geographical location of the data center; Last check-in time is shown for the offline appliances
Reporting: Ability to customize execution time for the daily monitoring digest email report
Rebranding: Ability for distributors to disable rebranding for some of their partners
ConnectWise Ticketing: Ability to manage type, subtype and item of a ticket
ConnectWise Ticketing: Customization of the Summary description field format
Use partner’s locale as default for backup accounts, created from the Dashboard
Web API: Extended the getEntityHierarchy method to return ConnectWise ID field
ConnectWise Ticketing: Ticket priority management
Filter for the Show/Hide column on pages: Partners, Companies, Backup Accounts, Backup Policies, Appliances, Cloud Application Backup, Licenses, Endpoints Monitoring, Backup History, Create Custom MSI, Dashboard Accounts, Email Templates, ConnectWise Ticketing
ConnectWise Ticketing: Push of Account is near quota and Account is over quota monitoring events as Service Desk tickets
Autotask Ticketing
Companies page: Hierarchy support – distributors can view sub-companies of the child partners
ConnectWise Ticketing: Ability to select which Closed tickets get set to through the integration if the initial backup issue is resolved
ConnectWise Ticketing: Ability to test integration by manually pushing the existing monitoring events to ConnectWise as tickets
Email templates: Added company size placeholder
Cloud Application Backup can be turned on and off on the company level
Help and Support menu: Links are put in order including updating Getting Started video
ConnectWise Ticketing: If a ticket is closed manually, but the issue is recurring, then a new ticket will be created instead of updating the closed one
UI improvements: The loader of the same type implemented on all pages; new style for the backup status icons on the Monitoring page
Monitoring page: Both Previous and In progress backup statuses are shown now. In progress backup is represented by the animation in the right upper corner of the grid cell. Animation color shows if there are any issues or warnings. Last Successful Backup column now reflects the date, on which the accounts had their data protected
Appliances page: New style of the Allocated and Used columns
Role Based Access Control: Removed Manage Application Users permission
Contact Us URL field validating: Extended the list of the allowed top-level .tech domains
Manage › Appliances renamed as Manage › DR Sites & Appliances
ConnectWise Billing: Improved configuration flow
Occasional inaccurate number of alerts
Appliances of the canceled companies were shown
Appliances page: Filtering did not work
Search through the backed up files did not work as expected, if user previously searched on an incomplete file path
Some users were unable to delete their folders from the cloud