7.3
Cloud Application Backup: ConnectWise billing for Microsoft Exchange Online
DR Sites & Appliances: Editable column – Purchased Protected GB, which shows the overall purchased protected space in gigabytes; Protected Primary and Protected Secondary columns now show the relevant percent of space based on data specified in the Purchased Protected GB column
Autotask Ticketing: Ticket auto-close – added ability to select which Closed ticket gets set to through the integration if initial backup issue is resolved
Web API: Implemented Cloud Application Backup provisioning method
ConnectWise Billing: Added Shadow Protect support
ConnectWise Billing: Loader on the ConnectWise company mapping dialog
Performance of total license calculation
UI: the Manage button was replaced with the gear icon
Some users were not able to sign in to their backup accounts in the Dashboard
Minor UI flaws in the Advanced Folder Backup settings
ConnectWise Ticketing: Occasional tickets, previously created with empty Summary and Notes, are generated properly now
Autotask Ticketing: Unable to save ticketing settings without configuration items matching condition
DR Sites & Appliances: Manage button has been hidden for inactive appliances
Sometimes scroll bar appeared when it was not needed
ConnectWise Billing: Removed invalid link to the Edit Partner page
Export to Excel on ConnectWise Billing and Cloud Application Backup pages. Exported information was incomplete
ConnectWise integration: Some error messages were ambiguous
Remote Backup Policy: Just scan user personal folders option now requires Windows user credentials
DR Sites & Appliances: Layout was inaccurate on a low-resolution display
Devices page: Sorting was not working for a large number of devices (3000+)
Monitoring page: Indicator value was not reset after the page refresh
7.2
New Signup New Partner email template
Monitoring page: Default Error and Warning filter indicator
Download section: Added links to vCFAs for VMware and Hyper-V
Appliances page: Added number of events into the Status column; the Cloud Region column reflects geographical location of the data center; Last check-in time is shown for the offline appliances
Reporting: Ability to customize execution time for the daily monitoring digest email report
Rebranding: Ability for distributors to disable rebranding for some of their partners
ConnectWise Ticketing: Ability to manage type, subtype and item of a ticket
ConnectWise Ticketing: Customization of the Summary description field format
Use partner’s locale as default for backup accounts, created from the Dashboard
Web API: Extended the getEntityHierarchy method to return Connectwise ID field
ConnectWise Ticketing: Ticket priority management
Filter for the Show/Hide column on pages: Partners, Companies, Backup Accounts, Backup Policies, Appliances, Cloud Application Backup, Licenses, Endpoints Monitoring, Backup History, Create Custom MSI, Dashboard Accounts, Email Templates, ConnectWise Ticketing
ConnectWise Ticketing: Push of Account is near quota and Account is over quota monitoring events as Service Desk tickets
Autotask Ticketing
Companies page: Hierarchy support – distributors can see sub-companies of the child partners
ConnectWise Ticketing: Ability to select which Closed tickets get set to through the integration if the initial backup issue is resolved
ConnectWise Ticketing: Ability to test integration by manually pushing the existing monitoring events to ConnectWise as tickets
Email templates: Added company size placeholder
Cloud Application Backup can be turned on and off on the company level
Help and Support menu: Links are put in order including updating Getting Started video
ConnectWise Ticketing: If a ticket is closed manually, but the issue is recurring, then a new ticket will be created instead of updating the closed one
UI improvements: The loader of the same type implemented on all pages; new style for the backup status icons on the Monitoring page
Monitoring page: Both Previous and In progress backup statuses are shown now. In progress backup is represented by the animation in the right upper corner of the grid cell. Animation color shows if there are any issues or warnings. Last Successful Backup column now reflects the date, on which the account had his data protected
Appliances page: New style of the Allocated and Used columns
Role Based Access Control: Removed Manage Application Users permission
Contact Us URL field validator: Extended the list of the allowed top-level .tech domains
Manage > Appliances renamed as Manage > DR Sites & Appliances
ConnectWise Billing: Improved configuration flow
Occasional inaccurate number of alerts
Appliances of the cancelled companies were shown
Appliances page: Filtering did not work
Search through the backed up files did not work as expected, if user previously searched on an incomplete file path
Some users were unable to delete their folders from the cloud