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Remote Access

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Overview

Use the Remote Access section to manage the remote access to the Cloud Failover Appliance (CFA).

Remote Access section

Allow remote access

You can either allow or restrict the remote access to the CFA from the Infrascale Dashboard. For this, select or clear Allow Remote Access.

If selected, the CFA establishes a secure outgoing TCP connection to the Infrascale Dashboard. Because it is an outgoing connection, most firewalls will not block it.

While remote access is in progress, the CFA will show the respective notification in the Notices widget on the Dashboard tab.

If the CFA has replication enabled, this setting will also apply to the associated secondary CFA.

Require login credentials

If you allowed remote access to the CFA, you can also make the CFA to request the username and the password to access its Management Console.

For this, select Require Login Credentials.

If the CFA has replication enabled, this setting will also apply to the associated secondary CFA.

Account credentials used to access the cloud secondary CFA differ from those on the associated primary CFA. Thus, if you want to access your cloud secondary CFA, please contact Infrascale Support to obtain the account credentials.

Allow access for troubleshooting

Sometimes, if there is an emergency, the Infrascale Support may need to access the secondary CFA.

To turn on the remote access for troubleshooting, select Allow staff to access secondary appliance for troubleshooting.