›  Backup & Disaster Recovery  ›  Appliance Management Console  ›  Support tab

Support tab

On this page


Use the Support tab to:

  • start or stop a secure support tunnel

  • view the appliance system logs for diagnostics

  • submit a support request


Support tunnel

Use the Support Tunnel section to open a tunnel for troubleshooting.

Use this only if suggested by Infrascale Support.

To start a tunnel, enter a tunnel number provided by Infrascale Support, and then click Enable.

Diagnostic logs

To view and save the log files for the appliance system activities, use the Diagnostic Log section.

To view the log files of the specific job, use the special action in JobsHistory.

Support requests

If you have problems with the appliance you cannot handle, use the Submit Support Request section to create and send a ticket to Infrascale Support.