Overview

Use the Support tab to:

  • view the CFA system logs for diagnostics
  • turn the remote access via SSH on or off
  • start or stop a secure support tunnel
  • run console commands
  • submit a support request

Diagnostic logs

To view and save the log files for the CFA system activities, use the Diagnostic Log Viewer section.

Note

To view the log files of the specific job, use the special action in Jobs > History.

Remote SSH access

To allow or restrict remote access to the CFA via SSH, use the Remote Secure Shell Access section.

This allows Infrascale Support to access the CFA remotely for troubleshooting using a secure support tunnel.

Support tunnel

Use the Secure Support Tunnel section to open a tunnel for troubleshooting.

Important

Use this only if suggested by Support.

Before opening a tunnel, you should allow remote SSH access to the CFA.

To start a tunnel, enter a tunnel number provided by Infrascale Support, and then click Start Remote Tunnel.

Console commands

As an alternative to using the console, you can use the Run section to enter commands to run on the CFA.

Enter a command into the box, and then click Execute. If the command is successful, a new box will appear and display the results.

Important

Use this only if suggested by Support.

Support requests

If you are having problems with the CFA you can’t handle, use the Submit Support Request section to create and send a ticket to Infrascale Support.