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Release notes for Backup & Disaster Recovery 7.x

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Disabled false negative notification in the CFA Management Console about low RAM


Replication and failed verification

Backup job replicated to the secondary CFA could fail verification

Backup job created from a locally booted VM after the original backup job was deleted, and then replicated to the secondary CFA, still failed verification

Backup jobs on the secondary CFA failed verification because of the missing /raid/.ddfsar directory

Backup jobs that failed verification did not restart automatically after reconciling the secondary CFA

Backup jobs replicated to the secondary CFA could fail verification because not all data blocks were transferred

Error if a backup job was present in the replication queue, but then was deleted from the CFA before replicated

False positive verification of the replicated backup jobs after subsequent replication despite missing files

Replication progress did not show in the progress bar in the CFA Management Console › ReplicationStatusTransfer Statistics group

Transfer Finish Date for the replicated backup jobs did not show in the CFA Management Console › ReplicationReplicated Jobs

Monitoring and reporting

Boot verification data (that is, boot detection screenshot, boot verification result, and the latest restore point) is now sent to and visible in the Dashboard › MonitoringEndpointsBoot Verification column

Disaster recovery engine

Ignyte DR engine now supports compressed, deduplicated, mirrored, spanned, and striped volumes

If you enable the Ignyte DR engine for a Hyper-V host, backup of any VM hosted there will fail, and the job message logs will show a warning to switch to the Standard DR engine

When running a backup job for a client using the Ignyte DR engine, the system checks if the operating system is supported, and if all prerequisite software is installed. If not, the job message logs show a warning with details

Disks removed from the volume set of a DR image backup, which was made using the Ignyte DR engine, were still included in the next full backup

Failure to boot a DR image backup made using the Ignyte DR engine because of the missing boot device

Incremental backups made using the Ignyte DR engine could sometimes be corrupt because of incorrect calculation of extents in sparse and compressed files

Multiple connections error when running an incremental backup using the Ignyte DR engine if the relevant full backup was already deleted from the CFA

Spanned volumes in Windows Server 2019 were backed up successfully using the Ignyte DR engine, but the data was not available after restoring

Successful backup made using the Ignyte DR engine could miss some disk volumes

Deduplicated file system

Notification if the CFA needs more memory to ensure its top performance (CFA Management Console › DashboardNotices widget)

Improved replication processes by optimizing and increasing DDFS performance

Boot and boot verification

Notification on the number of backups currently booted on the CFA (CFA Management Console › DashboardNotices widget)

vCFA for VMware now has 16 GB of RAM to enable boot capabilities by default

vCFA for VMware now has 4 CPUs and virtualization turned on to enable boot capabilities by default

Non-system disks of the backup booted locally as VM on the CFA showed as offline

Boot orchestration settings did not reset to defaults after the CFA was re-initialized

Failure to remove a VM from a boot group in the CFA Management Console › BootOrchestration


Only one backup job can now be performed at a time for a Hyper-V client (does not affect clients created before this update)

Backup of a VM in a Hyper-V cluster failed sometimes after the CFA firmware update

Hyper-V VMs renamed in Hyper-V Manager were not renamed in CFA Management Console › Hyper-V


Message logs of the VMware VM backup jobs now include records about the CBT use

Only one backup job can now be performed at a time for a VMware client (does not affect clients created before this update)

CFA continued to back up a VMware client, even after canceling the job, despite critically low space on its RAID

Consistent and verified VMware VM backups could still fail to restore because of the corrupted VM disks

Duplicate VMware connections in the CFA Management Console › ClientsVMware

Forever incremental VMware VM backups failed with Out of Memory error

Several backup jobs could run simultaneously for the same VMware VM client

VMware VM backup job was marked Successfully Completed despite the CBT-related errors, and its message logs did not include any relevant warnings

User experience and user interface

Column with version of VMware Tools installed on a VM client (CFA Management Console › ClientsVMware)

Notifications if boot orchestration started successfully or failed to start (CFA Management Console › BootOrchestration)

Option to filter VMware VM clients by datastore in CFA Management Console › ClientsVMware

When restoring a DR image backup, the dialog box now includes a direct link to software downloads–that is, to CFA Management Console › SettingsDownloads

CFA Management Console now preserves the configured UI settings and layout after logging out and logging in again

Edited and updated the form for submitting support requests in CFA Management Console › Support

Email notification about the CFA firmware updates does not include release notes now

Format of data presentation in the Duration column in the daily CFA report

Jobs in CFA Management Console › JobsScheduled Jobs are now sorted by Scheduled Date in ascending order by default

Updated text of notification that shows in the job message logs if there are no messages relating to the job yet

When browsing and restoring the backup data in the CFA Management Console, the dialog box now has uniform title presentation

When creating a new backup client in the CFA Management Console, the dialog box now shows the default values for the DR schedule and for the File & Folder schedule

Edited message shown when trying to set the local administrator password in the CFA Quick Start Wizard in the invalid format

Error messages in DR LAN settings in CFA Management Console › BootOrchestration

Loading indicator disappeared before the interface of CFA Management Console fully loaded when accessing the CFA remotely

Presentation of the dialog box that shows if the connection to the CFA is lost

Buttons to edit backup job schedules for VMware and Hyper-V clients were unavailable sometimes (CFA Management Console › ClientsEdit)

Edited titles of the setting groups and table columns related to backup retention across the CFA Management Console UI to be uniform and consistent

Failure to complete the CFA Quick Start Wizard because of the broken domain name check

HW Version column in the CFA Management Console › ClientsVMware did not support sorting

Inadequate filtering and sorting on some subtabs in the CFA Management Console › Jobs

Incorrect number of client records shown in vCFA Management Console › ClientsVMware because the vCFA counted itself as a client and took up an empty record

Run and Save buttons in CFA Management Console › BootOrchestration were unavailable sometimes


CFA now will reboot automatically after the kernel panic

Message logs for restore jobs now include information on where the data is restore from and to

UFS support for browsing and restoring, and for the protected space calculation

CFA now suspends all operations if it cannot verify its serial number (UUID) for 72 hours

Edited text in CFA Management Console › SettingsSecurity Certificate

Improved data transfer rate during replication in high-latency networks by increasing the TCP buffer size

Updated EULA

Updated help links in alerts that show when trying to restore a Hyper-V or a VMware VM backup without the client associated with the job

Updated help links in the job message logs in the CFA Management Console to lead to the Documentation Portal

Updated help links in widgets and dialog boxes in the CFA Management Console to lead to the Documentation Portal

CFA continued to perform restore, even after canceling the job, despite critically low space on its RAID

Out of Memory error when importing or re-importing large file and folder backup jobs

A successful backup not yet transferred to the secondary CFA could have Transfer Finish Date set already in CFA Management Console › ReplicationReplicated Jobs

After the CFA lost connection to a Hyper-V host during the backup of a VM hosted there, it showed the host as connected, but with no VMs (CFA Management Console › ClientsHyper-VView Connections)

Appliance Network Share section in CFA Management Console › SettingsTools stopped responding and became unavailable if it contained a huge number of files

Client logs in the CFA Management Console failed to download sometimes because of the invalid symbols in the respective XML-file

Clustered Hyper-V VMs were not marked sometimes (CFA Management Console › ClientsHyper-VClustered column)

Custom PKCS12 certificate could occasionally fail to upload to the CFA properly, and thus blocked all backup operations

Error when browsing and restoring a VMware VM backup to the Appliance Network Share (Error setting root directory. The response could not be parsed.)

Failure to change priority of the file and folder backups on a client (CFA Management Console › ClientsEdit)

Files and folders restored to the Appliance Network Share could retain their old permissions that could block access to them

Incorrect information about the active jobs for a client (CFA Management Console › ClientsSummaryActive Jobs column)

Incremental backup failed if only full backup from the booted VM existed, and the original full backup was deleted already

Job message logs consumed too much memory that resulted in poor CFA performance

Loss of network connection during a Hyper-V VM backup resulted in poor performance of the CFA, and blocked all backup and restore operations

Reload button in the Lost Connection dialog box was unavailable sometimes

Retention settings on the secondary (cloud) CFA did not apply to incremental backups of the configuration and database of the associated primary CFA

Two instances of the DR backup agent with different versions could be installed on Windows


Wipe Data in the CFA Management Console › SettingsSecurity is now visible in the Advanced mode only

Enforced synthetic full backup for Windows clients if any HDD volume included in the backup job was defragmented since the last backup

Occasional failure to apply backup retention settings on the secondary CFAs resulted in rapid disk space fill-up

Option to bridge network was missing in the network options when booting a DR image or a VM backup

CFA could occasionally lose connection to a Hyper-V host and all associated VMs

CFA could not add connection to a Hyper-V cluster node with Failover Clustering feature installed, but ClusSvc service not running

Ignyte DR engine skipped EFI partitions during backup because it could not find the associated system volume

Occasional failure to show message logs for replicated jobs in the Management Console of some secondary CFAs

Boot verification status icons in the CFA Management Console › ClientsSummary

Boot verification status icons in the CFA Management Console › BootActive


Backup jobs could get stuck during the deduplication process due to the DDFS deadlock


Retention settings for the DR image and VM backups now have the extended predefined ranges and are editable

Settings changed in the CFA Management Console › SettingsSystem Alerts would reset to defaults after some time

Inability to migrate to or change new retention settings for the DR image and VM backups in the CFA Management Console › ClientsEdit

Retention scans failed to process the list of jobs on the CFA and to delete those past the retention period


Occasional failure to perform a DR image or a Hyper-V incremental backup using the standard backup engine


Ability to export and import backup job schedules from and to the CFA

Ability to push client settings from the client context menu

Ability to set boot verification timeout

Beta version of the Ignyte DR engine

Critical notice if the CFA is running without DDFS (CFA Management Console › DashboardNotices widget)

Emails with replication alerts now include CFA UUIDs

Information if a Hyper-V VM is clustered (CFA Management Console › ClientsHyper-VClustered column)

Information if the CFA RAID is encrypted (CFA Management Console › SettingsAppliance StatusRAID Info)

IPMI MAC and IP addresses, if applicable (CFA Management Console › SettingsNetwork Status)

Name of the network, in which the machine was booted (CFA Management Console › BootActiveNetwork column)

Name or IP address of the VM host (CFA Management Console › ClientsSummaryVM HOST column)

New default retention settings for DR image backups (CFA Management Console › SettingsDefault Retention Policy)

Summary of the local and remote retention settings for backup jobs (CFA Management Console › ClientsSummaryJob Retention and Offsite Job Retention columns)

Log of the VMware VM backup jobs now contains information about the skipped independent persistent disk

Ability to migrate the existing DR image backups to the new retention settings

Ability to seed backup data from a primary CFA to an external USB hard drive to transfer the data to a datacenter offline

Ability to upload a custom SSL certificate instead of creating a self-signed one

Ability to wipe the CFA (erase data completely and permanently, reset to the default settings, unregister from the Dashboard, unregister from the cloud infrastructure, and re-initialize)

Option to wipe the cloud secondary CFA when wiping the primary one

All newly added clients with DR image backups use new default retention settings

Newly created CFA self-signed certificates are now valid for 3 years

Default email notifications and alerts sent by the CFA

Updated vCFA for VMware to hardware version 9 with ESXi 5.1 support

VMware VM backup will automatically switch to full if the VM configuration changes

Redesigned CFA Quick Start Wizard to be more streamlined and user-friendly

DDFS-AR is always enabled now

Disabled automatic Online DDFS Compact

Improved logic behind replication of only last successful job of the day

Name of the default retention policy per CFA in ConnectWise

CFA would stop all operations if it did not communicate with the billing server

Hyper-V VM duplicated the client on the CFA when migrating between cluster nodes

vCFA for Hyper-V did not run on Windows Server 2016 and Windows 10

After the CFA firmware update, the Immediately Delete Erred Jobs option became disabled (CFA Management Console › JobsSettings)

After migrating a client to the new retention settings, the Apply button was not available (CFA Management Console › ClientsEdit)

Automatically canceled backup jobs increased CFA memory consumption

DR backup agent did not show the list of Microsoft SQL Server databases due to request timeout

DR backup agent installation forced reboot of the target client running Windows Server 2012 with Microsoft Exchange Server 2013 installed

Block Level Deduplication Savings widget showed incorrect data (CFA Management Console › Dashboard)

CFA closed an active support tunnel due to slow network connection

CFA firmware update could be time-consuming due to slow internal file copy operations

CFA occasionally lost connection to the DR backup agent on a Hyper-V host

DDFS stopped responding when trying to read and write more than 512 files simultaneously

Occasional accidental CFA configuration activation

Incorrect SNMP settings (CFA Management Console › SettingsSNMP)

DR image backup job could stay as pending infinitely

Excessive memory consumption by internal CFA processes

Failure to register a VMware VM with only numbers in its name

If ESXi was shut down, VMware VMs connected to vCenter showed incorrect status (CFA Management Console › ClientsVMware)

Ignyte DR engine did not back up disks with bad sectors

Incorrect open support tunnel (CFA Management Console › DashboardNotices widget)

Incremental VMware VM backup failed after shrinking VM’s virtual disk

Incremental VMware VM backup failed if the latest backup job was pushed back from the secondary CFA

Miscount of the saved bytes for incremental VMware VM backups (CFA Management Console › JobsHistorySaved Bytes column)

Negative free space value on the Storage bar if the license was lower than the RAID space

Outbound access option in the DR LAN settings did not apply by default even if turned on (CFA Management Console › BootOrchestrationLAN)

Replication could not be started or stopped on the secondary CFA occasionally

Retention settings did not apply to some backup jobs occasionally

Inconsistent retention settings on the primary and on the secondary CFAs

Sorting of clients by retention settings (CFA Management Console › ClientsSummary)

Swapped EXTRA and FAILED_VERIFICATION remote status filters (CFA Management Console › ReplicationReplicated Jobs)

VMware connections could not be shown if a VM did not have additional properties

VMware VM backup failed when saving hardware configuration

DR image backup using the Ignyte engine had false positive results for volumes with invalid layout

Successful backup jobs could occasionally be reported as canceled in the Dashboard

Isolated on a private subnet option was unavailable when booting backups on some CFA models

Registration of a Hyper-V VM could occasionally take up to 30 minutes

SNMP could crash when retrieving metric data

Replication with byte-level delta compression

User experience and user interface

System tab was renamed to Settings

Backups section on the Settings tab

Security section on the Settings tab

Release Notes link in the Help menu

Documentation link in the Help menu

Help buttons for Wipe Data, Appliance Network Share, and Audit Log on the Settings tab

Help link for the DR engines in ClientsEdit

All subtabs related to jobs on the Server tab were moved to the Jobs tab

ServerStorage subtab was renamed to Deduplicated File System and moved to the Settings tab

Default Retention Policy, Unreferenced Data, Shared File Sets, and Job Schedules were moved from the Clients tab to the Settings tab

ClientsSettings was renamed to Automatic Job Management and moved to the Settings tab

ClientsSoftware was renamed to Downloads and moved to the Settings tab

ServerReporting was moved to the Settings tab

Link to download the bare-metal restore disk image was moved from SupportPortalWhat’s New to SettingsDownloads

Submit Support Request section on the Support tab

All help buttons on the Settings tab now lead to this Documentation Portal

Password, Remote Access, Certificate, and Wipe Data were moved to SettingsSecurity

HTTPS-only option was moved to SettingsCertificate

Updated and edited descriptions of the fields and section in ClientsEdit

Double-clicking Audit Log on the Settings tab could break user interface and layout

Inconsistent presentation of the Storage bar and the respective notices for the same disk space thresholds in the CFA Management Console

Downloads section on the Settings tab was empty after update to v7.0

Missing icon in ClientsEditBoot group

Orchestration tab was not visible on some CFA models

Missing boot verification result icon in ClientsSummary and BootActive when browsing with Google Chrome 77.0.3865

Server tab

What’s New section in SupportPortal

Link to the knowledge base article in JobsRetention