An overage occurs when the used cloud storage exceeds the purchased cloud storage.
This can happen when the retention policies on the primary CFA versus the secondary (cloud) CFA are different—that is, keeping more jobs on the secondary than on the primary. In this case, you have to either upgrade your subscription by increasing the amount of the purchased cloud storage, or to reduce the used cloud storage.
Learn more about the cloud overages and the overage billing.
If you entered into a customer agreement prior to March 2, 2021, you may be subject to the Overage Billing & Fair Use Policy attached as an exhibit to your customer agreement (the Fair Use Policy), in which event the terms of that Fair Use Policy govern.