›  Integrations  ›  ConnectWise Manage  ›  Initial Setup

Initial setup for ConnectWise Manage integration

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Step 1. Create new API member

  1. In your ConnectWise Manage environment, go to SystemMembers.

  2. On the API Members tab, click New Item (Add icon).

  3. Provide all the required details.

    Make sure the Role ID is set to Admin.

  4. Click Save (Save icon).

Step 2. Create API keys

  1. On the API Keys tab, click New Item (Add icon).

  2. In the Description box, enter whatever you want to identify the integration.

  3. Click Save (Save icon).

  4. Copy and save the public key and the private key so you can use them later.

    Add API keys

    Private key will no longer be available once you leave this tab.

Step 3. Establish connection

  1. In the Infrascale Dashboard, go to IntegrationsConnectWise ManageTicketing Settings (or Billing Settings).

  2. Click the Settings button.

  3. On the Connection tab:

    1. In the Site box, enter the ConnectWise Manage URL for your company.

    2. In the Company box, enter the ConnectWise Manage ID for your company.

    3. In the Public Key box, enter the public key you have created earlier.

    4. In the Private Key box, enter the private key you have created earlier.

      After you enter the private key, it will not be shown. If you want to enter other keys, or enter the same keys again, click Reset Keys.

    5. Click Apply to save the connection settings.