If a scheduled backup fails to run on macOS, to provide further troubleshooting, a technical support representative or a customer should check if a file that holds information on scheduled backup task exists in the system.

OBRM for macOS schedules tasks using launchd.

To locate the file with a scheduled task:

  1. Click Finder.

  2. Click Go: Go to the folder and paste there ~/Library/LaunchAgents.

  3. Check if the following file exists: com.infrascale.OnlineBackup.scheduledBackup.plist.

  4. Open this file with text editor and send us screenshot of its contents or the whole file itself. It is content shows the backup schedule.

Please, email the file to Support or provide a screenshot of its content.