In case of an issue when a scheduled backup fails to run on macOS, in order to provide further troubleshooting, a Technical Support Representative or a customer should check whether a file which holds information on scheduled backup task exists in the system.

OBRM for macOS schedules tasks using launchd.

To locate the file with a scheduled task:

  1. Click Finder.

  2. Click Go: Go to the folder and paste there ~/Library/LaunchAgents.

  3. Check whether the following file exists: com.infrascale.OnlineBackup.scheduledBackup.plist.

  4. Open this file with text editor and send us screenshot of its contents or the whole file itself. It’s content shows the backup schedule.

Please, email the file to Support or provide a screenshot of its content.