Cloud Backup allows to automatically back up data from computers, servers and mobile devices; restore the required versions of the backup data; and retain backups for unlimited time.


Backup types

File and Folder backup

Backup and recovery of the user files and folders via the file scanner (for regular users) or manual file selection (for advanced users).

Backup retention options:

  • Forever save – Files are never automatically deleted neither from the cloud nor from the device

  • Delete files from the cloud if they are not changed on the local computer for X days

  • Delete files from the cloud if they are deleted from the local computer, after X days

Advanced Folder backup

Set different backup retention policies for different folders:

  • Replicate – Data is backed up to the cloud as it is added or changed, and removed from the cloud if it is deleted locally
  • Forever save – Data is never automatically removed from the cloud and from the device
  • Time-limited backup – When data is backed up to the cloud, it is kept only for X days after the last backup before being deleted from the device. This timer resets if a new version of the data is backed up
  • Temporary – Backups are retained temporarily. If the data does not change within the specified number of days, its backups are deleted from the cloud

Microsoft SQL backup

Backup and recovery of the Microsoft SQL databases.

Supports:

  • Microsoft SQL Server 2017
  • Microsoft SQL Server 2016
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

Microsoft Exchange backup

Backup and recovery of the Microsoft Exchange databases.

Supports:

  • Microsoft Exchange Server 2019 (coming soon)

  • Microsoft Exchange Server 2016

  • Microsoft Exchange Server 2013

  • Microsoft Exchange Server 2010

BareMetal backup

Backup and recovery of Microsoft Windows in a way that allows to restore it to a computer with a bare-metal (empty) disk drive.

  • Restore to a different computer
  • Restore using CD/DVD/USB recovery media

Network shares (types), FTP, file systems

  • Support for soft links, hard links and backup from UNC shares

  • Data backup from any file system that supported operating systems can work with

  • Backup from FTP is not supported

  • Backup of encrypted volumes is supported provided that a volume is unlocked (user can access the files on the volume) by the time of the backup


Remote operations

  • Backup configuration
  • Backup start/stop
  • On-device recovery
  • Backup policy management
  • Geolocation
  • Device/system wipe
  • Backup client update

Data storage

Backup data can be stored either in Infrascale cloud, or in a public cloud (Amazon S3, Microsoft Azure, or Google Cloud Platform), or in a custom datacenter.

  • As regards Infrascale cloud, backup data is stored on the redundant storage arrays. We provide an option of extra full redundant copy of the data with automated failover to the replica in the event of temporary downtime of the primary storage. Metadata is stored separately on a redundant storage, with regular automated backups. For each stored file, Infrascale keeps checksums of both the source data and its compressed, encrypted version, to allow data consistency validation.

  • As regards a public cloud, the technologies of the cloud are used.

  • As regards a custom datacenter, physical level of redundancy is on the customer, whereas logical checks are handled by our software. In case of an accident that resulted in the data loss, Cloud Backup can restore the dataset by re-uploading the affected data chunks to the cloud.


Datacenters

Infrascale cloud uses multiple datacenters in US, and one datacenter in each of the following: Canada, UK, Germany, Australia, and South Africa.

The datacenters are maintained by the top-tier providers with 24x7 video surveillance, biometric access control, and compliance certifications. SOC 1 and SOC 2 reports can be retrieved upon request. The data is encrypted at source, and remains encrypted during the transfer and at rest, with optional encryption passphrase that is never stored on our side.


Data compression and deduplication

Data is compressed by the backup client prior to transfer using .zip Ionic libraries (lossless compression), and decompressed using Xceed.

The compression rate varies based on a file type. For example, Microsoft Office files, .pdf files, or the like, can be compressed up to 80%.


Data encryption

Data encryption level differs for the Infrascale Cloud Backup accounts as follows:

Account type Encryption Features
Regular AES-256 - Full use of the mobile app
- File access from the Dashboard
UltraSafe HIPAA-compliant; random encryption key  
UltraSafe Max HIPAA-compliant; encryption key is stored locally - Limited features in the Dashboard
- Inability to use the Dashboard and mobile app

The data remains encrypted and compressed at rest (when stored in the Infrascale cloud).


Integrations

ConnectWise Manage

  • Backup monitoring
  • Automatic ticketing
  • Automatic billing
  • Asset tracking via configuration items

ConnectWise Automate

  • Backup client mass deployment
  • Backup monitoring
  • Backup policy management
  • Automatic account creation at a company level

Autotask PSA

  • Backup monitoring
  • Automatic ticketing
  • Support for configuration items
  • StorageCraft Shadow Protect v5 as an alternative to the BareMetal backup

System requirements

  • Processor: 1 GHz or faster
  • Disk space: 40 MB (backup client installation package: 14 MB)
  • Microsoft .NET Framework 4.5 or later (automatically downloaded during the backup client installation, if needed)
  • Internet connection (broadband is recommended)

Supported operating systems

Server Desktop (32/64-bit) Mobile
Windows Server 2019 Windows 10 Android 5.0+
Windows Server 2016 Windows 8.1 iOS 8.0+
Windows Server 2012 R2 Windows 8  
Windows Server 2012 Windows 7  
Windows Server 2008 R2 Windows Vista SP2  
Windows Server 2008 macOS 10.8+  
Windows Small Business Server 2011    
Windows Small Business Server 2008    

Compliance


Documentation