Affected version 6.14.0.468

Sometimes after CFA firmware update agent are not push automatically and you can see this error

Solution:

To resolve this issue you should upgrade your agent manually.

  1. Go to your clients programs and features
  2. Find and delete all our software
  3. Reboot your server/host
  4. To download latest agent go to web ui of your primary CFA unit. Go to Clients tab > Software sub-tab and download agent
  5. Install and run the agent application installer
  6. Set up agent using wizard. Click next > Automatically locate CFA
  7. Find and choose your CFA and finish setup, click apply and you may close the agent
  8. Reboot your client
  9. Go to search > services and check if all our services are running properly
  10. Now go to CFA web ui to the clients tab > summary and check if CFA can connect to the remote agent. You must see green tick status, it means that CFA connected to agent successfully.