This article is intended for individuals who administer Infrascale Cloud Application Backup (CAB) for Box. It is structured in such a way that you easily find the information you need to set up and manage the respective environment.

Scope and prerequisites

CAB for Box covers the following:

  • Data backup (files and folders)

    Backup can be activated for all or selected user accounts.

  • Backup data restore


    CAB restore process is non-destructive—that is, the restored data does not overwrite the existing one.
  • Backup data export

To administer CAB for Box, the following are required:

  • Box subscription

  • Box admin account with As-User impersonation


    An admin account is required to back up all Box user accounts, including admin and co-admin accounts. Co-admin account cannot backup admin and other co-admin accounts even when with As-User impersonation.

Set up admin account

To activate the backup task properly, Box admin account must have As-User impersonation enabled. For this:

  1. Sign in to your Box admin account, and go to the Configuration tab.

  2. In the Advanced features section, select Perform actions as users.

Activate backup task

After you set up your Box admin account, you can activate Box backup task as follows:

  1. In the CAB Management Portal, click BACKUPS in the sidebar menu.

  2. Click Add Backup Task, and then click Box.

  3. Click Authenticate in Box and complete the authorization process.

  4. In the list of user accounts, activate backup for those preferred (see Manage user account backups).

  5. Set the backup preferences and data indexing.

    You can change these later (see Configure backup task settings).

  6. Click Save to apply changes and activate the backup task.

Configure backup task settings

  1. In the CAB Management Portal, click BACKUPS in the sidebar menu.

  2. Click Box or Edit ).

  3. Change the backup settings as needed, and then click Save.

Manage admin account

You can change the admin account used to activate the backup task. For this, click Authenticate in Box, and then sign in to a different Box admin account.

Manage user account backups

To manage backups at a user account level and view the relevant details, click BACKUPS in the sidebar menu, and then click Box or Edit ).

Select Automatically start a backup when a new user is added to automatically start backup for new user accounts.

The system automatically archives the backups if the license is removed or a user account is deleted. Select Retain auto-archived backups and enter the number of days to retain the automatic archive, or leave blank to retain it indefinitely. This does not affect manually paused backups.

The following details are available for each user account backup:

Details Description
Account User account email address
Status Backup status (Active, In Process, Not active, Scheduled, Paused, Backed-up in another task)
Last backup Number of days from the last completed backup
Size Size of the backup data
Action Set of special actions you can take in respect to the user account backup (see details below)

The following special actions are available for each user account backup:

Action icon Action name Action description
Resume Resume backup
Pause Pause backup
Backup Now Start backup immediately
Delete Remove backup and delete all backup data

Archived data indexing

Archived data indexing allows to provide the granular search and restore of the backup data. The system scans the data and builds the relevant search index. For this, you have to allow the system to decrypt the data, since it is encrypted by default.

Select Index all archived data to allow indexing of the backup data for use in the granular search and restore functions. Once the search index is built, both the data and the index will be encrypted again.

Clear Index all archived data if you do not want to allow indexing. This will disable the granular search and restore functions, but you will still be able to browse backups by date.

Configure backup preferences

Preference Description
Friendly Name A nickname to identify the backup task. Default is the email address of the Box admin account used to activate the backup task
Archive location AWS datacenter location you have selected when enabling CAB for the company 1
Backup frequency Frequency of the backup task initiation. Available options: Daily, Every 3 days, Weekly
Backup hour UTC time when the backup task is initiated
Retention period Number of days, months, or years to keep backups for until they are deleted from the cloud 2

Manage domain backups

You can manage the backup task at a domain (general) level. For this, in the CAB Management Portal, click BACKUPS in the sidebar menu, and use special actions opposite to Box.

Action icon Action name Action description
Edit Edit backup task settings and manage user account backups
Backup Now Start backup task immediately
Resume Resume backup task
Pause Pause backup task
Cancel Cancel backup task
Delete Remove backup task and delete all backup data

Restore and export backup data

To restore or export the backup data, follow these steps:

  1. In the CAB Management Portal, click RECOVERY in the sidebar menu, and then click Box.

  2. Find the user account to restore or export the data for, and then click Next ) in the Action column.

  3. Select the preferred choice for restore:

    • Via Snapshot

      1. Set the date range to show all snapshots within this range, and then click Continue.

      2. In the list of snapshots, select the snapshot to restore or export the data from.


        You can also restore or export specific items from snapshots. To browse a snapshot, click Explore ) in the Action column, and then click Restore or Download.
    • Via Item Search

      1. Enter the search query (click More ) to show the advanced search options), and then click Continue.

      2. In the list of items, select the item(s) to restore or export.

  4. Click Restore to recover the selected items (you can restore the items to a different account), or click Download and specify the desired options to export the selected items.


    When exporting, the data is archived in a ZIP file, which can be downloaded locally or exported to Amazon S3, Azure Blob, Box, or Dropbox.

After you initiate the restore or the download process, you can view its current status in the Restore & download status section.

You can manage the process using the following special actions in the Action column:

Action icon Action name Action description
Download Download exported data
Info View process details
Cancel Cancel process
  1. If you want to change the datacenter location, please contact Infrascale Support. 

  2. By default, your backups stay for an unlimited time as long as you maintain your subscription. If you want to change this, please contact Infrascale Support.