The Support tab contains, most importantly, the interface to open a Support Tunnel should the Infrascale Support request it. It also contains the CFA logs to view or download to your computer. There’s also an alternate area to run commands in lieu of the network console.

Diagnostic Log Viewer

Diagnostic Log Viewer creates log files for the activity that runs on the system.

To view or download a diagnostic log file

  1. Select the desired log file in the drop-down list.

  2. Click View Log to look through the log file, or click Download Log to save the log file to a desired location.

    Formatting of the logs is not user-friendly, therefore we recommend to view the logs on the CFA.

info To view log files specific to a backup job, use special actions in Jobs > History. (See View Message Logs.)

Remote Secure Shell Access

This allows accessing the CFA remotely via SSH to troubleshoot using the Support tunnel.

Secure Infrascale Support Tunnel

Use this only if recommended by the Infrascale Support. They will assign you a tunnel number to connect to.

To start a support tunnel, click Start Remote Tunnel.


As an alternative to using the console, you can use this box to enter commands to run on the CFA. Type the command into the text box, and then click Execute. If the command is successful, a new text box will appear and display the execution results.

This shouldn’t be used unless advised by the Infrascale Support.

Submit Support Request

If you are having problems that you cannot resolve, this is one way for you to submit a request for support. Fill in your contact information and enter a description of the problem, then select Send Configuration Files and click Submit.