Error 1

Error message

MBXBackup Fatal: MAPIInitialize failed : MAPI_E_CALL_FAILED

Steps to resolve

Download and install ExchangeMapiCdo.exe from Microsoft.

Error 2

Error message

MBXBackup Fatal: FAILED TO CREATE MESSAGE SERVICE (in MAPI 1.0) : This information service isn't installed on your computer. To install it, use the Mail And Fax icon in the Control Panel. : MAPI_E_NOT_FOUND

Steps to resolve

This seems to happen right after installing the ExchangeMapiCdo file. Try restarting the Bacula service, that’s the backup agent, or perhaps rebooting the Microsoft Exchange server.

Error 3

Error message

MBXBackup Fatal: Unable to open message store (in Microsoft Exchange Server Information Store) : The Microsoft Exchange Server computer isn't available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. : MAPI_E_FAILONEPROVIDER

Steps to resolve

A reboot of the Microsoft Exchange server has worked in internal testing.

Error 5

Error message

ESEBackup: ReadFile error c7ff0fa4 Functions called in an invalid sequence. Unknown error

Steps to resolve

The error indicates that the logs are out of sync and so a restore wouldn’t be possible to a certain point. The recommendation is to run a full backup as soon as possible.

When we run incremental or differential backups we’re capturing only the log files, the idea being that in a restore, you would restore the latest full and then reply any subsequent logs to rebuild the database.

  1. Edit this client to run a Weekly schedule. It’s not advisable to mix both differential and incremental backups for a Microsoft Exchange client.

  2. In the RVXConfig tool on the Exchange server, confirm that you’re not truncating logs after a differential or an incremental. By default, we only truncate after a full.

  3. Confirm that no other backups are running that might be affecting or otherwise truncating the logs.

Error 6

Error message

Problem setting property 67480014 : MAPI_E_NO_ACCESS

This error message was seen on a message restore in Microsoft Exchange 2010.

Steps to resolve

It seems that despite this disconcerting message, the email items are actually restored.

This may be cleared up by running the latest DR backup agent version.

Error 7

Error message

Failed open: 8004011c CTUHPP-FileIO JobId 742: MBXBackup Fatal: Unable to open message store (in Microsoft Exchange Information Store) : Your profile isn't configured. : MAPI_E_UNCONFIGURED

Error 8

Error message

Nanny: process exited - restarting

Steps to resolve

Make sure all service packs and exchangemapicdo are up to date, as well as the client. You may need to unmount the databases and use eseutil to run an integrity check.