|Status icon||Status text|
|Client is down or unreachable|
This status indicates one of the following immediate issues has emerged:
- client is turned off
- client isn’t on the network
- firewall is blocking the
- configuration file is missing
- backup agent isn’t installed
To resolve the issues that raised this status, verify and fix (if needed) the following:
Ports 9102 and 9103 are open for the affected client
Services are up and running on the affected client
services.mscto open Windows Services Manager.
3. Check if the following Infrascale services are running (see the Status column).