Client status. Client is down or unreachable

    • 1 min read
    On this page

    Details

    Status icon Status label
    Status icon Client is down or unreachable

    This status indicates one of the following immediate issues has emerged:

    • client is turned off

    • client is not on the network

    • firewall is blocking the bacula-fd service

    • configuration file is missing

    • backup agent is not installed

    Example

    Client status

    Troubleshooting

    To resolve the issues that raised this status, verify and fix (if needed) the following:

    Ports 9102 and 9103 are open for the affected client

    Check your firewall and antivirus settings. Also, check if other third-party applications use these ports.

    Services are up and running on the affected client

    1. Open the Run command (press Win+R on the keyboard).

    2. Enter services.msc to open Windows Services Manager.

    3. Check if the following Infrascale services are running (see the Status column).

      Service list

    If neither of the above options helped to resolve the issue, contact Infrascale Support.