|Status icon||Status text|
|Client is down or unreachable|
This status indicates one of the following immediate issues has emerged:
- client is turned off
- client is not on the network
- firewall is blocking the
- configuration file is missing
- backup agent is not installed
To resolve the issues that raised this status, verify and fix (if needed) the following:
Ports 9102 and 9103 are open for the affected client
Services are up and running on the affected client
Open the Run command (press Win+R on the keyboard).
services.mscto open Windows Services Manager.
Check if the following Infrascale services are running (see the Status column).