Client status. Client is down or unreachable

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Status icon Status text
down-or-unreachable.png Client is down or unreachable

This status indicates one of the following immediate issues has emerged:

  • client is turned off

  • client is not on the network

  • firewall is blocking the bacula-fd service

  • configuration file is missing

  • backup agent is not installed

Example

Troubleshooting

To resolve the issues that raised this status, verify and fix (if needed) the following:

Ports 9102 and 9103 are open for the affected client
Check your firewall and antivirus settings. Also, check if other third-party applications use these ports.
Services are up and running on the affected client
  1. Open the Run command (press Win+R on the keyboard).

  2. Enter services.msc to open Windows Services Manager.

  3. Check if the following Infrascale services are running (see the Status column).

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Note

If neither of the above options helped to resolve the issue, contact Infrascale Support.
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