Client status. Client is down or unreachable

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Status icon Status text
down-or-unreachable.png Client is down or unreachable

This status indicates one of the following immediate issues has emerged:

  • client is turned off

  • client is not on the network

  • firewall is blocking the bacula-fd service

  • configuration file is missing

  • backup agent is not installed



To resolve the issues that raised this status, verify and fix (if needed) the following:

Ports 9102 and 9103 are open for the affected client
Check your firewall and antivirus settings. Also, check if other third-party applications use these ports.
Services are up and running on the affected client
  1. Open the Run command (press Win+R on the keyboard).

  2. Enter services.msc to open Windows Services Manager.

  3. Check if the following Infrascale services are running (see the Status column).



If neither of the above options helped to resolve the issue, contact Infrascale Support.

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