Issue

Under Clients > Summary on the CFA, the client shows a white and red triangle indicating “Backup Agent running but cannot communicate”

Issue description

This is almost always a problem with the passwords not matching. The password in the configuration file (also displayed in the RVXConfig tool) must match the password in the Clients / Edit page.

Steps to resolve

  • Confirm that the passwords match and then restart the service.

Another way to confirm the passwords match between the client and the agent is to download the configuration from the client and apply it to the agent.

  1. Go to Clients > Summary > right-click on the client > select “Download Config” which will be named bacula-fd.conf
  2. Copy bacula-fd.conf into C:\Program Files\RVX-Backup

Possible Alternative Causes

A firewall or antivirus is affecting communication

Please confirm no outside factors are blocking communication between CFA and client

The wrong client version is installed (for example: 64bit client on 32bit OS)

Rarely, the default port (9102) is not working and it is necessary to change this on both the RVXConfig side as well as the Clients > Edit side

Try changing the port to 9204 (for example)

If none of the above options help, there could have been a problem with the initial installation of the agent. Uninstall and Reinstall the agent using the following knowledge base article: Uninstalling/Reinstalling the Windows Agent Software.l