Backup & Disaster Recovery appliance license violation

    • 1 min read 
    Operations have been suspended due to: Failed to contact Infrascale for more than 72 hours.

    Most common reason for this to happen is something blocks the appliance from reaching our billing or license server. To check if that is so please try following:

    1. SSH into the appliance.

    2. Run following commands:

      nc license.myeversync.com 443
vz billing.myeversync.com 443

      • If some of those are not resulting in the proper connection, that means that something blocks port 443 for the appliance.

      • If both of them commands are resulting in the proper connection proceed to Step 3.

    3. Run following commands:

      ping license.myeversync.com
ping billing.myeversync.com

      • If some of those commands are giving you the reply, that means that there is some issues with DNS which points at the wrong server. The name of the wrong server is in that ping reply. For example:

        PING license.myeversync.com (146.112.61.106) 56(84) bytes of data.
64 bytes from hit-adult.opendns.com (146.112.61.106): icmp_seq=1 ttl=59 time=36.5 ms
64 bytes from hit-adult.opendns.com (146.112.61.106): icmp_seq=2 ttl=59 time=31.9 ms
64 bytes from hit-adult.opendns.com (146.112.61.106): icmp_seq=3 ttl=59 time=29.7 ms

        In this particular example, the wrong server is hit-adult.opendns.com.

        Also you can try running following commands that would help to identify the root cause:

        cat /dev/null | openssl s_client -connect billing.myeversync.com:443
cat /dev/null | openssl s_client -connect license.myeversync.com:443

        If the appliance would get proper reply, its output will contain the following string: subject=/C=US/ST=UT/O=.

      • If the ping does not give you reply, contact Infrascale Support.