What to do if files backed up by Cloud Backup fail to restore?

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    Summary

    If the recovery progress is showing the errors during the restore of some files, report the issue to Infrascale Support providing the details listed below.

    Recovery progress Example of files failing to restore

    What details to submit

    Please, provide the following details to Infrascale Support for investigation:

    • Backup account username used to log in to OBRM.

    • The cloud device name, from which the files are failing to restore. For example:

      Device list

    • Screenshot with the failed files and a text document containing the errors and file paths. For example:

      Recovery progress

    After you send this information, the Infrascale Support will contact you shortly.