Error message

Unable to connect to server

Steps to resolve

Update OBRM to the latest version.

If OBRM is up-to-date, add the following files to the exceptions in your antivirus software or firewall.

  • C:\Program Files (x86)\Online Backup and Recovery Manager\LStorage.exe

  • C:\Program Files (x86)\Online Backup and Recovery Manager\SAgent.Service.exe

  • C:\Program Files (x86)\Online Backup and Recovery Manager\SMessaging.exe

  • C:\Program Files (x86)\Online Backup and Recovery Manager\sosuploadagent.exe