Error. Application has failed to start because its side-by-side configuration is incorrect

    • Summary:Steps to resolve the issue when Online Backup and Recovery Manager for Windows fails to start because of incorrect side-by-side configuration.
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    Error message

    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line `sxstrace.exe` tool for more detail.

    Error

    Steps to resolve

    1. Open Control Panel, and go to Programs and Features.

    2. Find OBRM, right-click it, and click Repair.

      Repair application

    3. After the repair finished, start OBRM.