Error message

Writer is in faulty state. Please restart Microsoft Exchange Writer service or reboot the computer.

Error description

Microsoft Exchange backup with OBRM

Steps to resolve

To check the issue

  1. Open Command Prompt as administrator, and then enter VSSadmin list writers.

    Check if the output includes the record regarding the Exchange writer, that’s Microsoft Exchange Writer.

    • If the writer doesn’t exist, check Services (services.msc) if the service “Microsoft Exchange Information Store” is running.

    • If the writer exists, check its state. If it’s State: [9] Failed, schedule restarting of the Microsoft Exchange Information Store service.

      It may take time depending on the performance of the server and its load. It’s actually the main Exchange service and it affects the emails: users are disconnected until service starts back.

  2. Check the state of the writer by VSSadmin list writers.

  3. If the service restart didn’t help, reboot the server.