Error. File is encrypted or is not a database

Error message

File is encrypted or is not a database 

Steps to solve

This error means that the Sstorage.db or the Protect.db database file is corrupted and needs to be rebuilt. For this:

1. Close Online Backup and Recovery Manager (OBRM) and make sure it is not running in the background.

2. In Windows Explorer, go to C:ProgramDataOnline Backup and Recovery Manager.

3. Create a new folder with any name.

4. Move both Sstorage.db and Protect_username_.db into the newly created folder.

5. Open OBRM and select the data for backup again.