## Error message

Account over quota (backup account is using more space than what is selected to backup)


## Error description

A common reason for this growth is due to data that was backed up to the cloud, but was then removed from the local computer. By default, the backup is “archival” meaning anything protected will remain in the cloud unless manually deleted or unless a retention setting is configured.

## Steps to solve

1. Delete the data that’s no longer needed from the cloud.

2. On a Windows computer, start OBRM.

To prevent such an overage occurring again, we recommend using a retention policy. This’ll help keep the local data and the cloud data in line with one another while still proving a grace period (X days), just if something is accidentally deleted.