1. Add the client to the CFA. It may be useful to give a descriptive name to your client. Be sure to select the appropriate Operating System.

  2. Install the client software.

    • The client software can be downloaded from the Clients > Software tab.

    • Be sure to install the appropriate agent, ie. 64-bit agent for a 64-bit OS and the 32-bit agent for a 32-bit OS.

  3. Configure the agent. In order for the mailbox level backup to succeed, perform the following.

    • Confirm that VSS is disabled (do not use) for this client. Edit the client file set (Clients > Edit > Pencil Button next to FileSet) and make sure the VSS option is not checked.

    • Be sure that systemstate is disabled, via the RVXConfig and/or fileset, for this client.

    • Because of Exchange overhead, the mailbox level portion of the backup will be considerably slower than the database or flat file portion.

    • A simplified set of permissions for the account running the service are as follows (with DOMAIN=your domain, below):


      This user will need to have a mailbox, the mailbox cannot be hidden, and you need to be able to send and receive mail from this mailbox to allow mailbox level backups to succeed.
      1. Create a domain user (such as “RvxBackup”) with a User Mailbox.

      2. Add the user to the group on your Exchange server: BUILTIN\Administrators.

        My Computer > Manage > Local Users and Groups > Groups > Administrators > Add to Group… > DOMAIN\RvxBackup

      3. Add the user to the domain group: DOMAIN\Exchange Domain Servers.

      4. On the Exchange server > Configure Backup > Run as Administrator > Service Control > Stop.

      5. Run Service As: > (x) Other Account: “DOMAIN\RvxBackup” > Password: ** > Confirm Password: ** > Start.

    • After that, please attempt the backup again and send us the job’s Message Logs if you have further concerns.

Other notes and recommendations

  • Do not install Outlook on the Exchange Server. Installing Outlook with break the MAPI we depend on for mailbox backups.

  • The client may be started from either the RVXConfig tool or the Services window.

  • Verify that your Exchange client has a green check mark in the Client > Summary tab. You may test the new client by running a manual backup.

    After a possible system state backup, the MBXBackup is performed at the beginning, you may see this working by viewing the properties of a running job.

  • We strongly encourage the use of a Weekly schedule for an Exchange client. Please do not run a schedule that mixes differential and incremental backups.

  • Though allowed, we do not recommend truncating the logs after incremental or differential backups. By default we truncate the logs only after a full database level (ESE) backup.

  • To verify that Exchange has been backed up, either browse the job(s) in the Jobs > History or browse the client from the Clients > Summary tab. You may see the default C:/ directory and also a new EXCHANGE:/ directory. Both directories can be browsed.

    The EXCHANGE/ directory contains an ESEBackup (database) and/or an MBXBackup (mailbox) directory. The ESEBackup directory contains the Exchange or mailbox databases. The MBXBackup directory contains the individual mailboxes with their data and e-mail messages.