Error message

Error 1316. The specified account already exists.

Steps to solve

  1. Download and run Microsoft troubleshooter.

    This tool should uninstall OBRM completely. Sometimes another version of OBRM may still fail to install after you remove the previous one.

  2. Download and install Revo Uninstaller to remove the leftovers from the registry.

  3. Open Revo Uninstaller, and then click Force Uninstall.

  4. Enter Online Backup, select Advanced, and then click Next.

  5. Select all leftovers, and then click Delete.

  6. Select all leftover folders, click Delete, then click Finish.

    The program should be removed completely from the computer.