## Error message

File is encrypted or is not a database


## Steps to solve

This error means that the Sstorage.db or the Protect.db database file is corrupted and needs to be rebuilt. For this:

1. Close OBRM and make sure it’s not running in the background.

2. In Windows Explorer, go to C:\ProgramData\Online Backup and Recovery Manager\.

3. Create a new folder with any name.

4. Move both Sstorage.db and Protect_username_.db into the newly created folder.

5. Open OBRM and select the data for backup again.