Firewalls/antivirus software may block the execution of some Online Backup services leading to the backup issues with the software. So, it becomes important to know what files and network resources should be added to the security software exceptions.
OBRM executable files
Executable files of OBRM are located in the following folders by default:
C:\Program Files (x86)\Online Backup and Recovery Managerin x64 operating systems
C:\Program Files\Online Backup and Recovery Managerin x32 operating systems
The list of files to exclude from firewall/antivirus software is following:
Cloud Backup network resources
The following network resources should be added to firewall/antivirus software exceptions.
Open outgoing traffic for ports 80 and 443 for the following URL addresses:
Open outgoing traffic for ports 4849, 80, and 443 for the following URL addresses:
- URL addresses of backup servers to which the backup account is assigned (for this, create a support ticket or chat with a representative mentioning the backup account username and ask for backup server URLs to exclude)
In case the security software requires using IP addresses instead of fully qualified domain names in the interface, the current IP addresses of the Cloud Backup services can always be verified using the following commands: