Partner account needs to raise a request to Infrascale Support and mentions the entity (Company / Partner / Distributor) administrator username(s) for which they would like to turn on the MFA service.

Prior to enabling MFA for your account, please check if:

  • the contact phone number for each backup account is specified

  • the phone number should be entered in the international format and without separators, e.g. +12345678901

  • the contact email for each backup account is specified

You can configure aforementioned settings as follows:

  1. Sign in to the Infrascale Dashboard.

  2. Go to Manage > Backup Accounts.

  3. Click the backup account and scroll down to the General Info section**.

  4. Enter Contact Number and Contact Email.

    If the backup account is an administrator, enter Admin Number and Admin Email.

  5. Click Save.

Please note that MFA applies to PC and Mac clients, and Dashboard.

Once you enable MFA, you should log out from the client and log in again. Otherwise, backups will fail.