What is asset tracking?

Asset tracking implies automatic inventorying of CFAs associated with your clients’ accounts. This is intended primarily for ticketing purposes, though is useful for monitoring the overall CFA status details.

Asset tracking allows to identify the CFA, which is directly related to a specific service ticket.

How does asset tracking work?

The system creates the default configuration type in ConnectWise Manage, pushes sets of data about CFAs from the Infrascale Dashboard to ConnectWise Manage, stores each set in a separate configuration (based on the default configuration type), and associates each service ticket with the respective CFA.

What data is used within asset tracking?

By default, the following CFA data is pushed from the Infrascale Dashboard to ConnectWise Manage:

  • Primary UUID
  • Name
  • IP Address
  • Protected Clients
  • Protected Clients With Last Failed Job
  • Total Jobs In Last 24h
  • Failed Jobs In Last 24h
  • Replication Status
  • Firmware Is Up To Date
  • Default Retention Period
  • Protected Space Purchased (GB)
  • Primary Disk Space Total (GB)
  • Primary Disk Space Used (GB)
  • Primary Disk Space Free (GB)
  • Primary Protected Space Used (GB)
  • Primary Protected Space Free (GB)
  • Date of all clients successfully booted
  • Date of all clients successfully backed up
  • Date of last successful restore
  • Secondary UUID
  • Secondary Disk Space Total (GB)
  • Secondary Disk Space Used (GB)
  • Secondary Disk Space Free (GB)
  • Secondary Protected Space Used (GB)
  • Secondary Protected Space Free (GB)

Note

Configurations and data are updated daily at 11:00 PM Central Time (UTC -6).

How to enable asset tracking?

Important

For asset tracking to work properly, you have to match ConnectWise and Dashboard companies beforehand.
  1. In the Infrascale Dashboard, go to Integrations > ConnectWise Manage > Ticketing Settings (or Billing Settings).

  2. Click the Settings button.

  3. On the Ticketing tab, select Create and update Configuration Items for Infrascale Appliances at the bottom, and then click Apply.

    This will create configurations in ConnectWise Manage with the respective data for the existing CFAs (if any), and will automatically do this for the new CFAs when they become available in the Infrascale Dashboard.

Note

If a CFA becomes unavailable in the Dashboard, the related configuration in ConnectWise Manage stays. You have to remove it manually.

Where to find the default configuration type?

  1. In your ConnectWise Manage environment, go to System > Setup Tables.

  2. Search for the Configuration table, and then click it.

    The Configuration List opens.

  3. In the Configuration List, click Infrascale Appliance to see the details.

How to remove a configuration?

To remove an instance of the Infrascale Appliance configuration, proceed as follows:

  1. In your ConnectWise Manage environment, go to Service Desk > Configurations.

  2. In the Configuration Name column, click the name of the required configuration (of the Infrascale Appliance configuration type).

  3. Click Delete ().