Scope

This guide is for the managed services providers, and describes the steps necessary to integrate Infrascale Cloud Backup with Autotask PSA.

The scope of integration is limited to ticketing only, and allows:

  • sending monitoring alerts regarding protected endpoints automatically as service tickets to Autotask

  • selecting which monitoring alerts to send as service tickets to Autotask

  • binding Autotask service tickets with specific protected endpoints

Prerequisites

Prior to integrating, you should configure your Autotask environment properly, and have the following in place:

  • Autotask endpoint (URL) and an API user

  • Autotask accounts (companies)

    Note

    Integration does not suggest automatic creation of accounts (companies) in Autotask. You should create them beforehand.