Scope

This guide is for MSPs, and describes the steps necessary to integrate Infrascale Cloud Backup with Autotask PSA.

The scope of integration is limited to ticketing only, and allows:

  • sending monitoring alerts regarding protected endpoints automatically as service tickets to Autotask

  • selecting which monitoring alerts to send as service tickets to Autotask

  • binding Autotask service tickets with specific protected endpoints

Prerequisites

Prior to integrating, you should configure your Autotask environment properly, and have the following in place:

  • Autotask endpoint (URL) and an API user

  • Autotask accounts (companies)

    Note

    Integration doesn’t suggest automatic creation of accounts (companies) in Autotask. You should create them beforehand.