With this error message, please make sure that you have updated to the latest version.

Recently, many of our older versions lost functionality and produce this error message, so if you have not updated the software recently this should resolve the issue.

If you are running the latest version and the error persists, please make sure to allow OBRM as an exception from your antivirus or firewall.

The folder is C:\Program Files (x86)\Online Backup and Recovery Manager\
The files to add are:
C:\Program Files (x86)\Online Backup and Recovery Manager\LStorage.exe
C:\Program Files (x86)\Online Backup and Recovery Manager\SAgent.Service.exe
C:\Program Files (x86)\Online Backup and Recovery Manager\SMessaging.exe
C:\Program Files (x86)\Online Backup and Recovery Manager\sosuploadagent.exe