Infrascale Disaster Recovery allows to automatically back up data from computers and servers, restore the required versions of the backup data, and retain backups for unlimited time, as well as to boot any DR image on the primary or secondary CFA.

CFA specifications

Current models

MODEL 550 960 965 1550 2750 4550
Usable storage 1 TB 2 TB / 4 TB / 6 TB 6 TB 8-24 TB 30-80 TB 80-160 TB
ARCHITECTURE            
CPU Intel Celeron N3160 @ 2.24 GHz, 4 cores Intel Core i3 @ 3.6 GHz, 4 cores Intel Core i5 @ 2.8 GHz, 6 cores Intel Xeon E3 @ 3.0 GHz, 4 cores Intel Xeon E5 @ 3.5 GHz, 6 cores Intel Xeon E5 @ 3.0 GHz, 8 cores
RAM 8 GB, DDR3 16 GB, 2666 MHz, DDR4 32 GB, 2666 MHz, DDR4 32-256 GB, 2133 MHz, ECC, DDR4 64-256 GB, 2133 MHz, ECC, DDR4 128-256 GB, 2133 MHz, ECC, DDR4
SSD N/A 256 GB 256 GB 240 GB 480 GB 960 GB
HDD 1 TB @ 7200 rpm 2 TB / 4 TB / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 4 TB / 6 TB / 8 TB @ 7200 rpm 4 TB / 6 TB / 8 TB @ 7200 rpm 4 TB / 6 TB / 8 TB @ 7200 rpm
Hot-swappable HDD bays N/A 2 HDDs 2 HDDs 4 HDDs 12 HDDs 24 HDDs
RAID level N/A RAID 1 RAID 1 RAID 5 RAID 6 RAID 6
Ethernet 2 $\times$ 1 GbE 2 $\times$ 1 GbE, IPMI 2 $\times$ 1 GbE, IPMI 2 $\times$ 10 GbE, IPMI 2 $\times$ 10 GbE, IPMI 2 $\times$ 10 GbE, IPMI
PHYSICAL SPECS            
Form factor Mini-PC Desktop NAS Desktop NAS 1U 2U 4U
Width $\times$ Depth $\times$ Height (in.) 5 $\times$ 5 $\times$ 2.2 10 $\times$ 5.5 $\times$ 7.1 10 $\times$ 5.5 $\times$ 7.1 17.2 $\times$ 19.85 $\times$ 1.7 17.2 $\times$ 25.5 $\times$ 3.5 17.2 $\times$ 26 $\times$ 7
Weight (lb.) 2 7 7 42 (without HDDs) 56 (without HDDs) 79 (without HDDs)
POWER            
Power supply unit 1 $\times$ 40 W 1 $\times$ 250 W 1 $\times$ 250 W 1 $\times$ 350 W 2 $\times$ 480 W 2 $\times$ 600 W
(1000 W @ 100-140 V, 50-60 Hz; 1280 W @ 180-240 V, 50-60 Hz)
Voltage 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz
OPTIONS            
CPU upgrade N/A N/A N/A Up to 22 cores @ 2.2 GHz Up to 22 cores @ 2.2 GHz Up to 22 cores @ 2.2 GHz
RAM upgrade N/A N/A N/A Up to 256 GB Up to 256 GB Up to 256 GB

Legacy models

MODEL 950 955 1200
Usable storage 4 TB / 6 TB 6 TB 4 TB
ARCHITECTURE      
CPU Intel Core i3 @ 3.7 GHz, 2 cores Intel Core i5 @ 3.6 GHz, 4 cores Intel Core i5 @ 3.5 GHz, 2 cores
RAM 16 GB, 2133 MHz, DDR4 32 GB, 2133 MHz, DDR4 16 GB, 1600 MHz, DDR3
SSD 128 GB 128 GB 120 GB
HDD 4 TB @ 5900 rpm / 6 TB @ 7200 rpm 6 TB @ 7200 rpm 4 TB @ 7200 rpm
Hot-swappable HDD bays 2 HDDs 2 HDDs 1 HDD (not swappable)
RAID level RAID 1 RAID 1 N/A
Ethernet 2 $\times$ 1 GbE 2 $\times$ 1 GbE 2 $\times$ 1 GbE, IPMI
PHYSICAL SPECS      
Form factor Desktop NAS Desktop NAS Desktop NAS
Width $\times$ Depth $\times$ Height (in.) 10 $\times$ 5.5 $\times$ 7.1 10 $\times$ 5.5 $\times$ 7.1 10 $\times$ 5.5 $\times$ 7.1
Weight (lb.) 7 7 7
POWER      
Power supply unit 1 $\times$ 250 W 1 $\times$ 250 W 1 $\times$ 250 W
Voltage 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz 100-240 V, 50-60 Hz

vCFA requirements and support

  Hyper-V VMware
Version 2008 R2–2016
2019 is planned for 2019 Q2
vSphere ESXi 5.0–6.7
Location On-premises On-premises
Hardware requirements Same as for physical CFAs based on sizing needs Same as for physical CFAs based on sizing needs
Bootability Nested virtualization should be enabled.
Only Hyper-V 2016 supports local boot
Nested virtualization should be enabled
White-labeling N/A Only with VMware vCenter

Deployment and replication configurations

CFA can automatically send data to another location. Secondary CFA is always passive, that is, it accepts the replicated data from the primary CFA, but cannot back up additional endpoints.

  Primary CFA onsite and secondary CFA in Infrascale cloud Primary CFA onsite and secondary CFA elsewhere Primary CFA onsite and secondary CFA in a public cloud Standalone primary CFA
Description Data is replicated to a secondary CFA in one of Infrascale’s datacenters in US, UK or Canada. This is the default approach Data is replicated to a secondary CFA deployed elsewhere Data is replicated to a secondary CFA deployed within one of public clouds No replication. Data may be taken offsite by archiving to an external USB disk
Locations US (Utah), UK (Nottingham), Canada (Toronto) Customer’s choice AWS, GCP, Microsoft Azure N/A
Ownership and secondary infrastructure management Infrascale Customer Customer N/A
Seeding Yes Yes N/A N/A
Cloud boot Yes Yes GCP, Microsoft Azure – Yes, as long as instance supports nested virtualization.
AWS – No
N/A
Cloud boot scalability Dedicated CFA – limited by hardware of the dedicated CFA.
Shared virtual environment – limited same as primary CFA, burst is available on request
Limited by hardware of the secondary CFA Limited by the secondary CFA, which can be burst by the customer N/A
Orchestration and IP restore Yes N/A N/A N/A
VPN Yes, managed by Infrascale Yes, managed by customer Yes, managed by customer N/A
WAN acceleration Yes Yes Yes N/A
Redundant network and hardware infrastructure Yes N/A Yes N/A

CFA security and data encryption

Data on a local CFA can be encrypted using LUKS, an industry standard hard disk encryption system built into Linux. This allows to protect data from being accessed offline, for example, if you replace a failed disk in the RAID, you don’t need to worry about someone recovering your sensitive data from it.

wb_incandescent Learn more about the CFA data encryption.

Transfer of data to the cloud is performed over AES-256–encrypted connection.

Data at rest in the datacenter is always encrypted using AES-256. Encryption key is random, stored on the customer’s cloud instance, and never leaves it.

User credentials for the CFA are stored using the standard Linux credential store.

Datacenter security

Infrascale uses Tier 3 and Tier 4 datacenters. These are certified under SAS 70 Type II and SSAE 16, secured with video surveillance 24x7 and biometric access controls to limit physical access to the datacenter floors. All servers are security-hardened prior to deployment, patched, protected with antiviruses and firewalls.

Protected environments

VMware, Hyper-V, and physical machines

  VMware Hyper-V Physical machine DR Image backup Physical machine File and Folder backup
Hypervisor version VMware ESXi or vCenter 5.0–6.7 2008 R2–2019 1 N/A N/A
Deployment Without DR Backup Agent. VMware backups use snapshot functionality. CBT is used. Disk set backup can be configured. Independent persistent disks can be skipped DR Backup Agent on hypervisor using Microsoft VSS technology. Microsoft RCT is not supported With DR Backup Agent With DR Backup Agent
Backup types VM DR image VM DR image DR image File level, MS Exchange Server DB, MS Exchange Server mailbox, MS SQL Server DB
Backup levels Full, incremental (synthetic full) Full, incremental (synthetic full) Full, incremental (synthetic full) Full, differential (file-level), incremental
Bootability Yes Yes Yes N/A
BACKUP        
Windows Any version supported by hypervisor Any version supported by hypervisor Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10
Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10

Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
Linux Any version supported by hypervisor Any version supported by hypervisor CentOS and Red Hat Enterprise Linux 5, 6, 7

Debian 7, 8

Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04 LTR, 14.10, 15.04

Note: Backup of servers with boot partition on LVM is not supported
CentOS and Red Hat Enterprise Linux 5, 6, 7

Debian 7, 8

Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04 LTR, 14.10, 15.04, 16.04, 18.04

Oracle Linux 6.1–6.6, 7.0–7.1
Unix, Novell Any version supported by hypervisor Any version supported by hypervisor N/A AIX, Solaris, SCO, FreeBSD, Novell Netware
MS SQL Server 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 2005, 2008, 2010, 2012, 2014, 2016, 2017, 2019 2005, 2008, 2010, 2012, 2014, 2016, 2017 2
MS Exchange Server DB MS Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 MS Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 MS Exchange Server 2003, 2007, 2010, 2010 DAG, 2013, 2016, 2016 DAG, 2019 MS Exchange Server 2003, 2007, 2010, 2013, 2016 3
MS Exchange Server mailbox N/A N/A N/A MS Exchange Server 2003, 2007, 2010, 2013
BOOT ON CFA        
Windows Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10

Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10

Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
Desktop: XP SP3, Vista SP2, 7, 8, 8.1, 10

Server: 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019

Note: Hyper-V host boot is not available
N/A
Linux CentOS and Red Hat Enterprise Linux 5, 6, 7

Debian 7, 8

Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04 LTR, 14.10, 15.04, 16.04, 18.04

Oracle Linux 6.1–6.6, 7.0–7.1
CentOS and Red Hat Enterprise Linux 5, 6, 7

Debian 7, 8

Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04 LTR, 14.10, 15.04, 16.04, 18.04

Oracle Linux 6.1–6.6, 7.0–7.1
CentOS and Red Hat Enterprise Linux 5, 6, 7

Debian 7, 8

Ubuntu 12.04, 12.10, 13.04, 13.10, 14.04 LTR, 14.10, 15.04
N/A
Unix Possible after installation of QEMU drivers on a guest VM Possible after installation of QEMU drivers on a guest VM N/A N/A
BOOT VERIFICATION        
Windows With health check With health check With health check N/A
Linux Screenshot only Screenshot only Screenshot only N/A
Unix Screenshot only Screenshot only N/A N/A
RESTORE        
Source VMware hypervisor or inside the VM Hyper-V hypervisor or inside the VM Physical machine with DR Backup Agent installed Appliance Network Share
VMware VM backup Yes, as VM

File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or as files on disks
File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or files on disks File-level restore as VM image component files or files on disks File-level restore as VM image component files or files on disks
Hyper-V VM backup As VM image component files or files on disks to any running VM Yes, as VM

File-level restore to any client on CFA, or to the Appliance Network Share either as VM image component files or files on disks
File-level restore as VM image component files or files on disks File-level restore as VM image component files or files on disks
Windows DR Image backup Not as VM

File-level restore as DR image component files or files on disks
Not as VM

File-level restore as DR image component files or files on disks
Bare-metal restore

File-level restore as DR image component files or files on disks
File-level restore as DR image component files or files on disks
Linux DR Image backup Not as VM

File-level restore as DR image component files or files on disks
Not as VM

File-level restore as DR image component files or files on disks
Bare-metal restore (sometimes requires for target disks to be larger than the source ones)

File-level restore as DR image component files or files on disks
File-level restore as DR disks component files or files on disks
File and Folder backup File-level restore File-level restore File-level restore File-level restore
MS SQL Server backup N/A N/A DB-level File-level restore
MS Exchange Server DB backup N/A N/A DB-level File-level restore
MS Exchange Server mailbox backup N/A N/A Mailbox-level N/A

For Browse and Restore, we support ext2, ext3, ext4, XFS, btrfs, FAT16, FAT32, NTFS, HFS, HFS+, JFS, ReiserFS, MINIX (1.0, 2.0, 3), exFAT, NILFS2, F2FS on both MBR or GPT partitions, and/or on software RAIDs or dynamic disks on Windows. ZFS and UFS were not tested. Windows Storage Spaces, Reiser4 and ReFS are not supported for browse and restore.

VMs in Xen environments

Backup of a VM running on Citrix XenDesktop or XenServer can be performed with the Backup Agent installed on the VM. Boot on CFA or restore to a Xen environment of the backup image is not supported.

Citrix NetScaler VPX CFAs running on VMware or Hyper-V can be backed up and restored. Boot is not supported at the moment.

Backup schedules

Schedules support monthly, weekly, daily, hourly, by day of week with per-minute granularity backups.

Backup data retention

For backups of VMware and Hyper-V VMs, you can set retention to keep all backups up to 14 days, one per day up to 14 weeks, one per week up to 1 year, one per month forever.

For File and Folder and DR Image backups of physical machines, you can set for how long to keep full, differential and incremental types of backups.

Data retention is set separately for onsite and cloud/secondary CFAs.

Monitoring and reporting

CFA sends alerts and reports via email about the following events:

  • Backup and restore: VM auto-register report, job success or failure, lack of job progress, daily and weekly summary
  • Security audit: User login notification and daily summary
  • System: New update available and system settings were changed
  • Replication: Failure, communication failure, summary report
  • License: Communication failure, violation, license warning

In the Infrascale Dashboard, there is backup monitoring section for all CFAs of the account with email notification and integration with ConnectWise Manage and Autotask PSA.

Integrations

  • ConnectWise Manage (billing, ticketing, embedding, asset tracking)
  • Autotask PSA (ticketing)

White-labeling

CFA can be white-labeled to a certain extent, that is, some options will still have Infrascale name. White-labeling is supported on all physical CFA models, and on the VMware vCFAs.

White-labeling is not available for Hyper-V, KVM/Nutanix, AWS, GCP, and Microsoft Azure vCFAs.

Protected space

See details.

Deduplication file system

Infrascale uses proprietary technology called DDFS. All data is split in 64K-blocks, and only one unique instance of each block is stored on disk. We calculate the number of all instances in the entire stored data per each block.

  1. Direct VM restore to Hyper-V 2019 is not supported as of beginning 2019. 

  2. MS SQL Server 2019 is not supported yet. 

  3. MS Exchange Server 2010 DAG, 2016 DAG, and 2019 are not supported yet.