Enable multi-factor authentication

To enable multi-factor authentication (MFA):

  1. Sign in to your Dashboard account.

  2. Go to Settings > Multi-Factor Authentication.

  3. Select Enable multi-factor authentication, and then click Save.

Set scope of authentication

You can set MFA to apply only to your direct accounts, or through the whole hierarchy as well—that is, for accounts in your companies, sub-companies, and so on.

A sub-company has an option to override the MFA settings configured by the company it belongs to.

To turn MFA on for the hierarchy, select Enable multi-factor authentication through hierarchy, and then select one of the options in the drop-down list.

Available options
Option Description
All users MFA applies to all accounts that log in both to Online Backup and Recovery Manager (OBRM) and to the Infrascale Dashboard
All Dashboard users MFA applies to all accounts that log in to the Infrascale Dashboard
Dashboard admins only MFA applies only to accounts with admin role that log in to the Infrascale Dashboard
Backup accounts only MFA applies only to accounts that log in to OBRM

If you select All users or Backup accounts only, only the authorized accounts can back up and restore their data on a device.

To authorize an account on a device, the account must log in to OBRM, and complete the MFA process. If successful, the account will be authorized permanently on the device, and no one-time password will be required later.

All backups configured by an account prior to MFA will fail until you authorize that account on the device.

Set one-time password verification

The system sends a random one-time password to a backup account to verify their login. You can select the way your accounts receive the password, either by email or in a text message (SMS). For newly created accounts, the selected method applies by default.

If the selected method fails, the system automatically tries the other one.

To receive the one-time password and verify the login, accounts must have their email addresses and phone numbers (in the standard format) specified.

If an account does not have an email address or a phone number entered, the system shows a warning with the relevant information.