Scope

This guide is for MSPs, and describes the steps necessary to integrate Infrascale products, that is Cloud Backup and Disaster Recovery1, with ConnectWise Automate.

The integration covers the following features:

  • Large-scale deployment and configuration of Infrascale Cloud Backup for complex infrastructures from within ConnectWise Automate environment:

    • Deploy or remove the Infrascale backup agent to/from computers at various levels (client, location, individual computer)

    • View and download the Infrascale backup agent logs for clients, locations, or individual computers

  • Centralized backup policy management within ConnectWise Automate environment

  • Automatic ticket creation in case of the backup service or a backup job failure

  • Infrascale Dashboard access from within ConnectWise Automate environment that allows to view the relevant information on backup activities, protected devices, cloud space use, and other


Prerequisites

For proper operation of the Infrascale plug-in for ConnectWise Automate, the ConnectWise Automate server should meet the minimum hardware and software requirements for your version of ConnectWise Automate.


Outline

Below are the basic steps you need to take to configure the integration.

  1. Install and enable the Infrascale plug-in.

  2. Provide integration credentials and map ConnectWise Automate clients with Infrascale companies.

  3. Deploy the Infrascale backup agent.

  4. Start using (see further details on the relevant integration pages).

  1. For now, integration is limited to Cloud Backup only.