Symptom:

Under Clients > Summary on the CFA, the client shows a white and red triangle indicating "Backup Agent running but cannot communicate"

Resolution:

This is almost always a problem with the passwords not matching. The password in the configuration file (also displayed in the RVXConfig tool) must match the password in the Clients / Edit page.

  • Confirm that the passwords match and then restart the service.
  • Another way to confirm the passwords match between the client and the agent is to download the configuration from the client and apply it to the agent.
      • Go to Clients > Summary > right-click on the client > select "Download Config" which will be named bacula-fd.conf
      • Copy bacula-fd.conf into C:\Program Files\RVX-Backup

Possible Alternative Causes:

  • A firewall or antivirus is affecting communication
    • Please confirm no outside factors are blocking communication between CFA and client
  • The wrong client version is installed (for example: 64bit client on 32bit OS)
  • Rarely, the default port (9102) is not working and it is necessary to change this on both the RVXConfig side as well as the Clients > Edit side
    • Try changing the port to 9204 (for example)
  • If none of the above options help, there could have been a problem with the initial installation of the agent. Uninstall and Reinstall the agent using the following knowledge base article:
    "Uninstalling/Reinstalling the Windows Agent Software"