Where to view and manage devices associated with my Cloud Backup account?
Log in to the Infrascale Dashboard.
On the Home page, click the Device Management tab.
When does OBRM calculate the used space in the cloud?
OBRM calculates the used space in the cloud before data compression.
How the Regular, UltraSafe, and UltraSafe Max accounts differ?
These account types differ in data compression and security levels, as well as in features available to them.
Can OBRM do system state backups?
Yes. OBRM can do system state (bare-metal) backups using ShadowProtect.
Where does OBRM save the restored data?
OBRM for Windows saves the restored data in the default folder. To view or change the default folder, go to Menu > Advanced Options > Folders.
OBRM for macOS asks where to save the restored data each time a file or folder is restored.
Does Cloud Backup support MySQL?
Cloud Backup supports MySQL via bare-metal backup using ShadowProtect.
How much does OBRM compress data?
Compression rate varies depending on the file types.
Why is the 'Next' button in OBRM disabled after selecting files and folders to back up?
OBRM accesses the backup set (selected files and folders) to calculate the space in the cloud necessary to back the data up. This is especially common with network drives and large data sets. Once OBRM completes calculation, the button will be enabled to proceed further.
Where to find OBRM version information?
In OBRM for Windows, click Menu > About.
In OBRM for macOS, click Online Backup and Recovery Manager > About Online Backup and Recovery Manager.
In OBRM for Android, click Menu > About.
Is there a limit on the file versions stored in the cloud?
By default, there is no limit on the file versions stored in the cloud for the File and Folder Backup and the Advanced Folder Backup (with Forever Save policy).
Backup accounts, which use Infrascale cloud servers, are not affected by many file versions since only one MAX Baseline is calculated against their used space.
Nevertheless, if needed, the company, partner, and distributor accounts can use special tools to clean up old and deprecated file versions from other backup accounts. This is useful for those using DPS, where the physical disk space is crucial.
Which operating systems does OBRM support?
OBRM supports a number of desktop and mobile operating systems.
Does Cloud Backup support pervasive databases?
No, not directly.
Our bare-metal backup technology protects and recovers entire disk volumes including such databases.
We recommended to follow the manufacturer’s instructions to back up pervasive databases. Once you’ve created the backup file, Cloud Backup can transfer it offsite for disaster recovery purposes.
Does OBRM compress data?
Yes. OBRM compresses data to speed up backup and recovery.
What account types are available within Cloud Backup?
There are three types of accounts available: Regular, UltraSafe, and UltraSafe Max.
Where in OBRM to view backed up files and folders?
In OBRM for Windows, click View/Restore.
In OBRM for macOS, click Recovery.
In OBRM for Android, click My Cloud.
Does Cloud Backup personal plan include external drives and NAS backup?
Yes, Cloud Backup personal plan covers external drives and NAS backup.
What IP addresses and domain names does Cloud Backup use?
In order for backups to run smoothly, the following IP addresses/domain names need to be whitelisted.
- secure.sosonlinebackup.com [18.104.22.168]
- ecommerce.sosonlinebackup.com [22.214.171.124]
- cm.sosonlinebackup.com [126.96.36.199]
- rc.managedoffsitebackup.net [188.8.131.52]
- www.managedoffsitebackup.net [184.108.40.206]
- dashboard.managedoffsitebackup.net [220.127.116.11]
- rebrands.managedoffsitebackup.net [18.104.22.168]
All of these use port 80 and 443 outgoing.
Where to find logs of OBRM for macOS?
OBRM for macOS stores its logs in Library > Online Backup and Recovery Manager > Logs.
Where to view and change my billing information?
Log in to the Infrascale Dashboard.
On the upper right, click your account name, and then click Billing.
Why does the size of data available for restore differ from the used space?
Used space in OBRM (View/Restore) is calculated based on the last file version size.
At the same time, on the backend, used space is calculated based on the maximum size of the backed up file.
Can OBRM for macOS back up AirPort Time Capsule or Time Machine data?
No, OBRM for macOS can’t back up AirPort Time Capsule or Time Machine data since this requires root access, while OBRM makes backups under the current user.
When does OBRM compress data?
OBRM compresses data before transferring it to the cloud.