Scope

This guide is for MSPs, and describes the steps necessary to integrate Infrascale Cloud Backup with Autotask PSA.

The scope of integration is limited to ticketing only, and allows to:

  • send monitoring alerts regarding protected endpoints automatically as service tickets to Autotask

  • select which monitoring alerts to send as service tickets to Autotask

  • bind Autotask service tickets with specific protected endpoints

Prerequisites

Prior to integrating, you should configure your Autotask environment properly, and have the following in place:

  • Autotask endpoint (URL) and an API user

  • Autotask accounts (companies)

    infoIntegration does not suggest automatic creation of accounts (companies) in Autotask. You should create them beforehand.